HOME CHOICE:Telemarketing Agents Opportunity

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    • Ensure agreed KPA’s and sales targets are achieved in line with business requirements

 

    • Assist in increasing sales revenue within the telemarketing department

Efficiency and productivity

    • Reach performance targets relating to productivity, adherence, turnaround time and quality

 

    • Be available to make calls by avoiding unnecessary time spent in after call activities or breaks in order to provide agreed service levels

 

    • Administer policies in an organised and efficient manner ensuring that outstanding tasks are up to date and departmental service standards are adhered to at all times

 

    • Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems

Customer service

    • Ensure a polite, friendly, efficient and professional service is offered by acting as an ambassador for HomeChoice

 

    • Take responsibility for each individual call by ensuring that advise is always given in the customer’s best interests

 

    • Handle objections appropriately to ensure that positive results are achieved whilst enhancing customer delight

 

    • Continuously work towards improving the customer experience and service delivery

Quality standards

    • Focus on “getting it right first time” in order to ensure that correct and precise information is relayed to customers

 

    • Capture all details of customer, call log and sales transactions accurately onto the system

 

    • Adhere to internal systems, policies, procedures and requirements

 

Requirements

Qualifications and accreditations

    • Grade 12/Matric or equivalent

 

    • If no Matric, then at least four years of sales experience in a Contact Centre

Experience and skills

    • Six months sales experience in a target driven environment

 

    • Computer literate

Attributes and behaviours

    • Energetic and positive attitude

 

    • A strong customer focus

 

    • Great communication and listening skills

 

    • Excellent sales ability

 

    • Team player, but able to work independently

 

    • Excellent telephonic manner

Posted on 12 Mar 10:32




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