HOME CHOICE:Telemarketing Agents Opportunity

    • Ensure agreed KPA’s and sales targets are achieved in line with business requirements


    • Assist in increasing sales revenue within the telemarketing department

Efficiency and productivity

    • Reach performance targets relating to productivity, adherence, turnaround time and quality


    • Be available to make calls by avoiding unnecessary time spent in after call activities or breaks in order to provide agreed service levels


    • Administer policies in an organised and efficient manner ensuring that outstanding tasks are up to date and departmental service standards are adhered to at all times


    • Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems

Customer service

    • Ensure a polite, friendly, efficient and professional service is offered by acting as an ambassador for HomeChoice


    • Take responsibility for each individual call by ensuring that advise is always given in the customer’s best interests


    • Handle objections appropriately to ensure that positive results are achieved whilst enhancing customer delight


    • Continuously work towards improving the customer experience and service delivery

Quality standards

    • Focus on “getting it right first time” in order to ensure that correct and precise information is relayed to customers


    • Capture all details of customer, call log and sales transactions accurately onto the system


    • Adhere to internal systems, policies, procedures and requirements



Qualifications and accreditations

    • Grade 12/Matric or equivalent


    • If no Matric, then at least four years of sales experience in a Contact Centre

Experience and skills

    • Six months sales experience in a target driven environment


    • Computer literate

Attributes and behaviours

    • Energetic and positive attitude


    • A strong customer focus


    • Great communication and listening skills


    • Excellent sales ability


    • Team player, but able to work independently


    • Excellent telephonic manner

Posted on 12 Mar 10:32

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