Investec is looking for Afterhours Client Support Bankers Opportunity

Opportunity Afterhours Client Support Banker
Offering Investec offers students who are in their 2nd year studying toward a relevant degree a part time opportunity in our Global Client Support Centre at our offices in Sandton.As a Client Support Banker you will provide an exceptional telephonic service across a range of Investec’s financial products; including Transactional Banking, Personal Finance, Forex, Cash Investments and Wealth.During your employment, you will;
• Assist clients and internal partners in proactively resolving queries relating to our products
• Engage in cross-selling and client educational conversations during client interactions, with the intention of increasing brand loyalty and adding value to clients’ banking portfolios
• Proactively generate ideas to drive continuous improvement in the Client Support Centre

Working hours are applicable to the business requirements and shifts will be allocated in accordance to a roster which is subject to change from time to time.

Minimum Requirements • 2nd year student studying toward a relevant commerce degree.
• Own transport
• Commitment to work a minimum of 100 hours per month (approx. 4 shifts per week)
• Flexibility to work afterhours and on weekends
Qualities we look for Students with;
• sound listening, verbal and written communication skills
• good problem solving skills
• excellent time and stress management
• Initiative
• a keen eye for detail
• a passion for service excellence and who are client centric
• a drive for continuous improvement and who are proactive in generating ideas
• adaptability and ability to work in a dynamic environment who are able to operate independently within a team context

Close Date: 05 June 2015


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