HOME CHOICE:Telemarketing Agents Opportunity
- Ensure agreed KPA’s and sales targets are achieved in line with business requirements
- Assist in increasing sales revenue within the telemarketing department
Efficiency and productivity
- Reach performance targets relating to productivity, adherence, turnaround time and quality
- Be available to make calls by avoiding unnecessary time spent in after call activities or breaks in order to provide agreed service levels
- Administer policies in an organised and efficient manner ensuring that outstanding tasks are up to date and departmental service standards are adhered to at all times
- Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems
Customer service
- Ensure a polite, friendly, efficient and professional service is offered by acting as an ambassador for HomeChoice
- Take responsibility for each individual call by ensuring that advise is always given in the customer’s best interests
- Handle objections appropriately to ensure that positive results are achieved whilst enhancing customer delight
- Continuously work towards improving the customer experience and service delivery
Quality standards
- Focus on “getting it right first time” in order to ensure that correct and precise information is relayed to customers
- Capture all details of customer, call log and sales transactions accurately onto the system
- Adhere to internal systems, policies, procedures and requirements
Requirements
Qualifications and accreditations
- Grade 12/Matric or equivalent
- If no Matric, then at least four years of sales experience in a Contact Centre
Experience and skills
- Six months sales experience in a target driven environment
- Computer literate
Attributes and behaviours
- Energetic and positive attitude
- A strong customer focus
- Great communication and listening skills
- Excellent sales ability
- Team player, but able to work independently
- Excellent telephonic manner
Posted on 12 Mar 10:32
