MTN: seeking a graduate with no experience Opportunity
MTN is seeking a graduate with no experience to be trained and gain knowledge. Graduate: Products Fixed Voice
Location: Roodepoort,ZA
Organization Name: MTN SA EBU Products
The Graduate in will be trained (formally and “on the job”) and will, under guidance of the line manager/ and or coach, gain knowledge, understanding, insight and hands-on experience and skills to become competent within Fixed Voice, Software and/or Security product area.
This role exists to up skill, impart practical knowledge and know how to further development the graduate to become fully competent in Fixed voice, Software and/or Security solutions within the EBU Products.
Business Acumen
· Learning to work in the corporate environment
· Learn to work within SLA and defined time frames
· Learn to adopt a proactive approach to prevent problems from arising in the future Contribute towards initiating change to continually improve all aspects of service delivery
· Learn to deal with problem situations that arise timeously and efficiently, displaying effective time management and time allocation according to project deadline and incident severity.
· Develop Business writing skills
· Learn effective communication skills
· Learn effective Teamwork skills within the MTN EBU team to learn by doing and observing
· Learn how Effective building of relationships: external and internal
Technical and Soft Skills
· Involvement in all technical changes and products & services of MTN
· Gain experience in assisting clients and staff (on-site) with technical queries
· Learn and assist with translate and implement customer business requirements into a technical solution.
· Ensure continued personal (technical) development.
· Following and completing all courses and practicals successfully within the given timeframes
Customer Service
· Learn to develop effective resolutions of escalated complex problems and escalate to third level if required.
· Gain skills in order to build and maintain relationships with client to assist with client retention and identify up-sell opportunities.
· Understand customer needs and learn how to effectively solve problems.
Job Requirements
Education: Matric plus BSC or BTECH Degree in Electrical Engineering/Computer Science
Experience: None
