Course Coach Opportunity

Job description

The main purpose of this position is to drive learner performance and course satisfaction through proactive learner support, personalised communication, and innovative course presentation management for each course in the course coach’s portfolio.

Company description

GetSmarter aims to improve lives through better education by helping working professionals advance their careers. We offer a portfolio of short courses, postgraduate degree programmes, and professional accounting programmes presented in partnership with South Africa’s leading universities.

Key responsibilities

• Provide proactive support and communication to learners, taking a holistic approach to their needs and progress throughout the course presentation.
• Proactively manage the use of data and metrics in measuring and driving learner performance.
• Manage the ongoing relationship with relevant course instructors, including actively collaborating with them to drive learner performance and promote course development; and ensuring that course instructor is performing as necessary.
• Take an active interest in course development by working collaboratively with other team members on course design, virtual learning environment offerings, marketing strategies, and so on.
• Continuously seek ways to improve course offering, using data to measure the impact of innovation and experimentation.
• Complete structured and unstructured tasks related to each course during the preparation, presentation, and wrap-up phases and constantly seek opportunities to improve processes.
• Work closely with relevant course support coordinator to ensure operational efficiency is achieved during course presentation.
• Assume responsibility for own productivity, remain up to date on company projects, and ensure company and department objectives are met.
• Participate in continuous personal and team development training.

Requirements

• Appropriate tertiary qualification (preferably in Psychology, Communication, Customer Service, Advertising, or related fields).
• Minimum two years working experience.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Computer literacy, including competence in using Microsoft Office.
• Ability to multitask and manage projects.
• Skills in organising time and establishing priorities.
• Attention to detail.
• A high level of confidence and professionalism.
• A willingness to learn, and to adapt to an ever-evolving environment.

Job specific competencies

• Functional expertise.
• Dedication to quality and client service.
• Interpersonal skills.
• Teamwork and partnership.
• Problem-solving and getting results.
• Self-­management.

If you are experiencing any problems with the application process, please email hr@getsmarter.co.za

Start date: As soon as possible

No agencies

If you do not hear anything back within two weeks after applying for this position, please consider your application unsuccessful.

Posted on 23 Jun 16:14