Technical Support Officer Opportunity
| Remuneration: | Negotiable depending on experience |
| Location: | Cape Town, Observatory |
| Education level: | Matric |
| Job level: | Junior |
| Type: | Permanent |
| Reference: | #GSTSO |
Job description
The primary purpose of the position is to offer specialised technical support and assistance to the active learners on the courses presented by GetSmarter. This will require an in-depth understanding of the technical functions of the virtual learning website in order to help and guide a learner in completing their online course. In addition, the technical support officer will support the head of technical support in the creation of technical assistance documents and assist in the general running of the technical support function. The position is an evening/night shift from 4pm to 11pm with a shorter weekend shift.
Company description
GetSmarter aims to improve lives through better education by helping working professionals advance their careers. We offer a portfolio of short courses, postgraduate degree programmes, and professional accounting programmes presented in partnership with South Africa’s leading universities.
Key responsibilities
- Provide effective technical support and communication in response to learner queries.
- Draft and produce learner assistance documentation and assistance resources.
- Proactively manage the use of data and metrics in measuring and driving an efficient workload.
- Continually seek ways to present better technical assistance and solve problems.
- Complete weekly structured and unstructured tasks or responsibilities assigned by the head of technical support and learner management manager.
- Work closely with relevant course coaches to ensure operational efficiency.
- Assume responsibility for own productivity, remain up to date on company projects, and ensure company and departmental objectives are met.
- Participate in continuous personal and team development training.
Requirements
- Experience in technical support and customer service environment.
- Excellent problem solving skills.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills.
- Computer literacy, including competence in using Microsoft Office and web browsers.
- Ability to multitask and manage projects.
- Skill in organising time and establishing priorities.
- Attention to detail.
- A high level of confidence and professionalism.
- A willingness to learn, and to adapt to an ever-evolving environment.
- Ability to think on the spot and provide clear and logical solutions to problems.
- A passion to assist people and solve problems.
Job specific competencies
- Functional expertise.
- Excellent organisational skills.
- Able to work shift work and over weekends.
- Team player.
- Stress-management.
- Interpersonal skills.
- Passion and can-do attitude.
If you are experiencing any problems with the application process, please email hr@getsmarter.co.za
Start date: As soon as possible
No agencies
If you do not hear anything back within two weeks after applying for this position, please consider your application unsuccessful.
Posted on 23 Jun 16:06
