Call Centre Team Leader Vacancy At Persuade

Job level:Junior/Mid

An exciting opportunity has come available at Persuade Marketing,
We are looking for a motivated and ambitious team leader to join our company

The position is available immediately. Please do not apply if you need to put in notice

We are a outbound contact centers, no selling required or Telesales – The job is to generate leads

Duties & Responsibilities

  • Management of a 8 seater outbound contact center, setting of goals, staff training and motivation.
  • All leads provided by the client, which are all WARM leads 
  • Implementing new policies and protocols that will improve client experience.
  • Developing scripts and standardizing responses to create cohesion and effective communication.
  • Dealing with complaints and resolving problems.
  • Communicating effectively and professionally between production and the client.
  • Maintaining a strong knowledge of company processes – understanding the delivery workflows
  • Reporting to management on a weekly basis

You will be required to join the outbound production team in hitting daily, weekly targets if the team is not delivering 

Desired Experience & Qualification

  • Matric
  • 3 years call center experience with 2 years management/leadership experience.
  • Knowledge of outbound and cold calling 

Package & Remuneration

  • R7500-R8500 CTC with incentives (Expected take out is R12500 based on targets of the team being hit)
  • Again the position is available immediately, do not apply if you need to tend notice or resignation

The position needs to be filled ASAP.

Apply by email

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