Showroom Sales Assistant – Casual Vacancy At HomeChoice

July 9, 2020

Job description

Key performance areas

Manage the customer journey account opening and order processing
Ensure customers are greeted on entry. Ensure that her immediate need is ascertained
Ensure products are visually displayed as in that of the catalogue
NTF customers are to be encouraged/incentivised to open an account
Ensure pricing is correct on the product and ascertain customers ATB
Hand customer over to CS Assistant for order processing
Facilitate daily administration duties aligned to customer service, vetting, order and query resolution

Product knowledge and pricing management

Ensure that you are up to date with the catalogue and HomeChoice Products specific to your product category
Ensure that you are aware of product features and benefits and are able to sell with conviction
Ensure sufficient and up to date training is driven by yourself with regards to products featured as well as fully informed around insurance, legalities etc.
Ensure that you are aware of any competitor products and understand how to up sell
Ensure that pricing and offers are aligned to catalogue and price changes/ offers are actioned accordingly

Visual merchandising and housekeeping

Meet operational efficiencies

Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality
Always ensure that any outstanding tasks are up to date
Adhere to all service level agreements
Constantly and proactively communicate ways to improve efficiencies in our performance, procedures and systems
Ensure compliance standards and legislative requirements are adhered to and met against agreed quality benchmarks
Always make sure that the correct information is relayed to customers
Acquire and accurately capture all necessary information
Ensure current catalogues and order forms or consistently in stock and displayed accordingly
Ensure that you are 100% versed in daily operations with regards to click and collect procedure

Provide an exceptional customer experience

Ensure a professional, polite and efficient service is offered by acting as an ambassador
Take responsibility by ensuring that advice is always given in the customers best interest
Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction
Continuously work towards improving the customer experience and service delivery

Adhere to quality standards

Always make sure that the correct information is relayed to customers
Acquire and accurately capture all necessary information
Ensure that all admin and reporting is conducted timeously and in accordance with required processes and procedures
Adhere to policies, procedures and all business standards and requirements
Ensure that your appearance is aligned to staff policy, are wearing staff uniforms and name badges as supplied by HomeChoice