Customer Retention Agents Opportunity

1.Handle customer inquiries on the phone or via email in a timely and professional manner as required by departmental policies and procedures
2.Resolve customer questions in regards to services, and questions on how to effectively navigate websites
3.Professionally negotiate potential product refunds as outlined in product scripting
4.Accurately identify potential customer escalations, resolve where possible, and communicate to management team
5.Effectively navigate all systems in order to provide super customer experience
6.Proactively engage in the identification of potential workflow changes and or barriers to performance
7.Perform all other duties as assigned

Required experience:

• Past Marketing experience: 2 years