German Customer Service Associate Opportunity
Our client, a leading global e-commerce giant in Cape Town, is recruiting for the position of German customer service associate. Customer service associate is a critical part of the clients’ mission to deliver timely, accurate and professional customer service to all of their customers.
Key performance areas:
• Responding to incoming inquiries and complaints via the integrated telephone/computer system
• Identify customers’ needs and offer personalised service
• Maintain high standard of knowledge on all products
Qualifications and experiences:
• Matric/High School certificate
Competencies required:
• Fluent German communication and comprehension skills
• Computer literacy in Windows XP, MS Office and Internet Explorer
• Excellent typing and documentation skills
• Demonstrates a proficient knowledge of email applications
• Work successfully in a team environment as well as independently
• Excellent customer service skills
• Ability to work in a fast-paced environment
• Ability to empathise with and prioritize customer needs
• Demonstrable interpersonal skills with a diverse customer base
• Demonstrable conflict resolution, negotiating, and de-escalation skills
• Maintain regular and reliable attendance, including daily schedule as assigned
• Flexible with working schedule; may be expected to work weekends, holidays/events
• Ability to work overtime as dictated by business need; most often occurring in the weeks surrounding the Christmas holiday season
Details:
• Shifts: between 6.00 and 24.00, Mo – Sun: eight hours + one hour break, five days (or four days, 10 hours + one hour break).
• Training: thre weeks
• Full time (40 hours)/part-time (20-30 hours)/seasonal contracts (three to six months) available
If you meet the above requirements and if you are interested in the position please send your CV to sabine@akarecruitmentint.com.
Posted on 14 Jul 15:52 APPLY NOW
