The Knowledge Trust, Student Advancement Intern

Job description

The purpose of the position is to moderate and assist students with online profile creation as well as assist the Student Advancement Coordinator with the execution of student support activities.

Responsibilities (include, but not exclusive to):

• Moderate student profiles and check the documentation submitted by students as part of the Feenix student registration process
• Liaise directly with students via email, telephone and WhatsApp when additional documentation or information is needed
• Update student profiles as requested on the backend of Feenix platform
• Direct requests or unresolved queries to relevant parties/departments
• Provide weekly and monthly feedback on moderation progress (profile status, issues, queries, etc)
• Track all queries using the platforms and tools provided by Feenix (e.g. Zendesk, Little Green Light)
• Assist the Student Advancement Coordinator with additional tasks as needed (moderating frontend of website, student recruitment etc.)
• General admin support
• Elevate the Feenix Brand – drive communication that is authentic, simple and transparent

Advantageous (Included volunteer or casual work)

• Advanced computer literacy skills required particularity in Excel, PowerPoint, Google applications;
• Experience in the NGO space
• Experience in the innovation and tech space
• Experience in customer service or call center space
• Experience with Trello, Little Green Light and Zendesk software
• Experience in writing and editing

Training included as part of internship:

• Coaching/Mentorship from line manager
• Fundraising principles
• Social media and marketing
• Relationship management
• Basecamp (Project Management Tool)
• Little Green Light (Community Relationship Management tool)
• Zendesk (Community Relationship Management tool)
• Frontend and Backend of Feenix platform
• Google Sheets
• Frontend and Backend of Feenix platform

Requirements

• Matric, with B or A-aggregate in English
• First-time jobseeker and currently unemployed (has not had a permanent job before)
• Excellent time management by working on multiple tasks, shifting priorities as necessary and organising tasks and materials to meet pressing deadlines;
• Well organised and excellent verbal and written communication skills
• Excellent computer skills
• Accuracy with attention to quality and detail;
• Self-motivated and able to work well independently and as a team player;
• Focused and able to see a task through to completion with little supervision;
• Strong interpersonal skills; enjoys interacting with students as well as having a high level of professionalism in student interactions, to deliver quality customer service;
• Has the ability to understand student challenges, Feenix platform expectations and propose suitable solutions;
• Takes initiative and copes well under pressure;

Posted on 10 Jun 10:02, Closing date 20 Jun

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