Receptionist Opportunity at Fidelity Services Group Durban
Fidelity Services Group is seeking a dedicated Receptionist for a site-based position in Durban, KwaZulu-Natal. This permanent role provides an opportunity to join a professional security services team while managing front-desk operations and delivering exceptional customer service.
The Receptionist will be responsible for handling incoming calls, attending to visitors, and managing telephonic enquiries. The role emphasizes first-time resolution, customer focus, and maintaining a professional, approachable demeanor. Candidates will ensure daily targets for quality and quantity are achieved while supporting overall office operations.
Key Responsibilities
- Answer the switchboard and direct calls efficiently.
- Liaise with customers and manage telephonic enquiries.
- Attend to visitors and job applicants calling at the office.
- Strive for first-time resolution of customer requests.
- Meet daily targets for performance, quality, and quantity.
- Maintain strong customer focus and interpersonal skills.
- Ensure approachability and professionalism in all interactions.
Qualifications and Competencies
- Matric certificate.
- Minimum of PSIRA Grade C.
- NKP registration.
- Proficiency in Microsoft Word, Outlook, Excel, and SAP.
- Strong command of English.
- Ability to liaise professionally with personnel at all levels.
- Ability to work under pressure.
- Own reliable transport.
- Must reside in Ballito, Inanda, or surrounding areas.
Applications close on 30 November 2025. Only suitable candidates will be contacted for the recruitment process.
Apply here: Fidelity Services Group Receptionist – Durban
