Shop Assistant / Cashier Opportunity at Clicks Athlone Circle

Role Overview

The Shop Assistant Cashier position at Clicks Athlone Circle in Kwazulu Natal offers an opportunity to work in a fast-paced retail environment focused on customer service, accuracy, and operational excellence. This role supports store operations at the point of sale while ensuring customers receive efficient and professional service. Clicks Group is one of South Africa’s leading health and beauty retailers, and this position plays an important role in maintaining customer satisfaction and store performance.

Key Responsibilities

You will be responsible for handling daily store operations at the checkout point while also supporting general merchandising activities. Your work directly affects customer experience and store efficiency.

• Process sales transactions quickly and accurately at the point of sale
• Handle cash, card payments, and loyalty rewards securely
• Promote and register customers for the Clicks ClubCard programme
• Inform customers about ongoing promotions and discounts
• Ensure shelves and displays are correctly merchandised and maintained
• Follow all cash handling and store security procedures
• Provide friendly and professional customer service at all times
• Maintain updated knowledge of products, promotions, and store events
• Support general housekeeping and store cleanliness

These responsibilities require attention to detail, speed, and strong communication skills.

Customer Service Focus

Customer service is central to this role. You are expected to engage customers positively and ensure they leave the store satisfied. You will assist customers at checkout, answer questions, and help them understand promotions or product options. Your ability to communicate clearly and professionally directly impacts customer loyalty and store success.

Strong customer service in this role includes:

• Greeting customers warmly
• Handling queries efficiently
• Resolving minor issues at the point of sale
• Ensuring a smooth checkout experience
• Promoting value through Clicks promotions and ClubCard benefits

Skills and Requirements

To perform well in this role, you need both technical and interpersonal skills. Retail experience is helpful but not essential.

• Grade 12 certificate is required
• Basic numeracy and maths skills
• Strong communication skills
• Ability to work with customers in a busy environment
• Good attention to detail when handling transactions
• Ability to follow procedures and instructions
• Basic computer literacy
• Ability to stay calm under pressure

Desirable experience includes working in retail, FMCG, or customer-facing roles.

Competencies for Success

Clicks Group values employees who can work well with people and deliver consistent results. The following competencies are important:

• Following instructions and procedures accurately
• Delivering consistent customer service
• Working well with colleagues and customers
• Planning and organising daily tasks
• Handling pressure during busy trading periods
• Building relationships with customers and team members

Work Environment and Expectations

This role is based in a busy retail store, which means you will work in a fast-moving environment with regular customer interaction. You will need to maintain accuracy even during peak hours and ensure that every transaction is handled correctly. Attention to detail and responsibility are critical, especially when managing cash and customer loyalty rewards.

You will also be expected to stay informed about new products, promotions, and store campaigns so that you can provide accurate information to customers at all times.

Why This Role Matters

This position is an entry point into retail operations with one of South Africa’s most recognised retail brands. It offers practical experience in customer service, sales, and store operations. You build skills in communication, problem-solving, and customer engagement that are useful in many retail and service careers.

Apply here: Shop Assistant / Cashier