Shop Assistant / Cashier Opportunity at Clicks Ermelo

A Shop Assistant Cashier position is available at Clicks Group in Ermelo, Mpumalanga. This permanent retail role sits within the FMCG and wholesale retail sector and focuses on customer service, point of sale operations, and in store merchandising. It is a strong entry level opportunity for candidates who want to build a career in retail and customer service. The role reports directly to the Store Manager and plays a key part in delivering a positive shopping experience for customers.

Job Purpose And Role Overview

The main purpose of this role is to deliver excellent customer service through efficient point of sale operations and in store support. You will handle transactions, assist customers, and ensure accurate scanning and payment processing at the till. The role also includes promoting Clicks Clubcard membership and supporting merchandising standards. You are expected to act as a brand ambassador and contribute to a positive customer experience at all times. Success in this role depends on accuracy, speed, and strong customer interaction skills.

Key Responsibilities

This role includes both customer service and operational store duties.

Core responsibilities include:

• Executing all point of sale operations efficiently and accurately
• Scanning merchandise and processing payments correctly
• Handling cash safely and following cash management procedures
• Promoting and enrolling customers in the Clicks Clubcard programme
• Informing customers about promotions and store offers
• Delivering friendly and professional customer service
• Supporting merchandising and store display standards
• Maintaining general housekeeping in the store
• Ensuring product knowledge is up to date for customer support
• Sharing product information with team members when needed
• Supporting the company’s customer first retail strategy

You will also be expected to maintain awareness of promotions and product ranges to improve customer engagement.

Customer Service And Sales Focus

Customer service is a central part of this role. You must engage customers in a friendly and helpful manner at all times. You will assist shoppers at the point of sale and ensure a smooth checkout experience. You will also promote loyalty programmes and encourage repeat customer engagement. Clear communication and product knowledge are essential for improving customer satisfaction and sales performance.

Minimum Requirements

• Grade 12 or Matric qualification (essential)
• Mathematics and English at 50 percent or higher is advantageous
• Retail or business management qualification is an advantage
• Previous experience in a customer facing retail role is beneficial

Applicants must also demonstrate strong numeracy skills, basic computer literacy, and an understanding of retail operations.

Skills And Competencies Required

This role requires a mix of technical and interpersonal skills.

Essential skills include:

• Strong basic mathematics for transactions and cash handling
• Understanding of retail and FMCG operations
• Knowledge of merchandising and promotions
• Strong customer service orientation
• Planning and organisational ability
• Problem solving skills
• Good communication skills
• Computer literacy and numeracy skills

Competencies include:

• Ability to work with people and build relationships
• Following instructions and procedures accurately
• Delivering results and meeting customer expectations
• Persuading and influencing customers positively
• Planning and organising daily tasks
• Coping with pressure in a busy retail environment

Work Environment

You will work in a fast paced retail store environment in Ermelo. The role requires standing for long periods and working with customers continuously throughout your shift. You must be comfortable handling cash, working on tills, and assisting with store merchandising tasks. Shifts may include weekends and busy trading periods. Teamwork is important to ensure smooth store operations.

Career Growth Opportunity

This position provides a strong entry point into the retail and FMCG industry. It builds experience in customer service, cash handling, and merchandising. High performing employees may progress into senior cashier roles, supervisor positions, or store management careers. It also develops communication skills, confidence, and retail knowledge. It is a solid foundation for long term growth within Clicks Group.

How To Apply

Interested candidates can apply directly through the official Clicks Careers portal using the listing reference click_024814. The application deadline is 22 April 2026.

Apply here: Shop Assistant / Cashier Clicks