Graduate Opportunity – Kudough Credit Coach at Kudough Credit Solutions Cape Town

Kudough Credit Solutions in Cape Town is hiring a Graduate Opportunity Kudough Credit Coach within its call centre operations. This permanent role sits in the financial services and customer support environment, focusing on credit education, financial wellness support, and dispute resolution assistance for consumers.

This position suits graduates who want to build a career in financial services, credit management, and customer advisory work while helping South Africans improve their financial wellbeing.

Job Overview

The Kudough Credit Coach serves as the main contact point for clients engaging with Kudough Credit Solutions. You will handle inbound and outbound communication, guide members through credit improvement processes, and support credit bureau dispute management.

The role combines customer service, financial coaching, and administrative accuracy in a structured call centre environment with clear performance targets.

Key Responsibilities

• Handle inbound calls, outbound calls, emails, and callback requests
• Assess client financial situations including credit profiles and affordability
• Provide guidance on improving and maintaining credit scores
• Assist clients with budgeting and financial planning support
• Explain financial wellness tools and platform usage clearly
• Support clients through the credit bureau dispute process
• Capture, verify, and process dispute documentation accurately
• Follow up with credit providers and clients on dispute progress
• Identify when debt counselling referral may be appropriate
• Deliver accurate and compliant financial information to clients
• Support clients throughout their credit improvement journey
• Maintain service quality and adherence to company standards

Requirements And Skills

• National diploma or degree or at least 12 months experience in financial or client services
• Basic understanding of credit bureaus and financial services
• Strong communication skills in English, written and verbal
• Good numerical and financial understanding
• Strong computer literacy and ability to use digital systems
• Ability to multitask in a fast paced environment
• Strong attention to detail and accuracy
• Problem solving and decision making ability
• Ability to work under pressure and meet targets
• Professional customer service mindset

Competencies

• Financial literacy and analytical thinking
• Strong client service orientation
• Accountability and ethical conduct
• Target driven performance approach
• Clear communication and active listening
• Ability to manage sensitive client data responsibly
• Time management and organisation skills
• Adaptability in a changing environment

Training And Development

You will complete a structured induction and job readiness programme before joining the live environment. This training covers systems, credit processes, customer handling, and compliance requirements.

Work Environment

This is a structured call centre environment in Cape Town with set working hours and performance based expectations. The role requires focus, consistency, and strong communication with clients throughout the day.

Why This Role Matters

This position directly supports financial recovery and credit improvement for consumers. Your work helps clients understand their credit position, resolve disputes, and build better financial habits while gaining valuable experience in financial services.

Apply here