Customer Services Intern Opportunity at Rosebank International Johannesburg

Rosebank International, part of the ADvTECH Group, is recruiting three Customer Services Interns for its Braamfontein campus in Johannesburg, Gauteng. This internship is an excellent opportunity for motivated individuals who are interested in customer service, student recruitment and higher education administration. Successful candidates will gain practical workplace experience while supporting marketing activities, engaging with prospective students and helping promote one of South Africa’s leading private higher education institutions. If you are passionate about education, enjoy working with people and want to build a career in administration or customer service, this internship is worth considering.

Job Overview

The Customer Services Intern will support the student recruitment and marketing process by assisting prospective students, maintaining stakeholder relationships and coordinating various promotional activities. The role includes communicating with schools, responding to student enquiries, managing marketing materials and maintaining accurate databases. Successful candidates will develop valuable customer service, communication and administrative skills while contributing to Rosebank International’s student recruitment objectives. This internship provides excellent exposure to the higher education sector and professional office environments.

Key Responsibilities

• Build and maintain positive relationships with schools and other stakeholders.
• Raise awareness of Rosebank International’s academic programmes.
• Develop and maintain relationships with guidance teachers at priority schools.
• Assist with student recruitment initiatives and campaigns.
• Coordinate and support marketing events and activities.
• Maintain accurate student and stakeholder databases.
• Follow up with prospective students regarding applications and registrations.
• Respond professionally to email and telephone enquiries.
• Manage and monitor marketing materials and promotional stock.
• Provide administrative support to the customer services and marketing teams.
• Ensure accurate record keeping and documentation.
• Support daily operational activities as required.

Requirements and Skills

• Grade 12 (Matric).
• A Higher Certificate, Diploma or Degree in Office Administration or a related administrative qualification will be advantageous.
• Computer literacy.
• Knowledge and understanding of the South African higher education system will be beneficial.
• Excellent customer service skills.
• Strong verbal and written communication skills.
• Good organisational and time management abilities.
• High level of attention to detail.
• Ability to work well under pressure and meet deadlines.
• Ability to adapt to changing priorities.
• Strong teamwork and interpersonal skills.
• Professional attitude with a willingness to learn.

Why Join Rosebank International?

• Gain practical experience within a leading private higher education institution.
• Build valuable customer service and administration skills.
• Develop experience in student recruitment and marketing.
• Work alongside experienced education professionals.
• Enhance your communication, organisational and stakeholder management abilities.
• Become part of the ADvTECH Group, one of Africa’s leading education providers.

Rosebank International is an equal opportunities employer. Preference will be given to Employment Equity candidates and South African citizens.

Candidates who meet the requirements are encouraged to apply.

Apply here