Shop Assistant / Cashier Opportunity at Clicks Sanbel

Clicks Group is inviting applications for a Shop Assistant / Cashier position at Clicks Sanbel in the Western Cape. This permanent retail opportunity is ideal for a Matric-qualified candidate who enjoys working with people, takes pride in delivering excellent customer service and wants to begin or grow a career in the retail industry. Reporting to the Store Manager, the successful applicant will help ensure that customers receive friendly, efficient and professional service while supporting daily cashiering, merchandising and store operations.

The Shop Assistant / Cashier vacancy at Clicks Sanbel offers an opportunity to join a well-known health and beauty retailer committed to helping customers feel good and pay less. The role involves processing purchases accurately, handling cash responsibly, promoting the Clicks ClubCard programme and informing customers about available promotions. In addition to cashiering, the successful candidate will help maintain attractive merchandise displays, keep the store clean and organised, and develop the product knowledge needed to assist customers confidently.

Clicks is looking for someone who is customer-focused, organised and comfortable working in a busy retail environment. Applicants must have a Grade 12 certificate and should possess good numeracy, communication and problem-solving skills. A background in retail or fast-moving consumer goods (FMCG), together with an understanding of merchandising, promotions and stock management, would be beneficial. This position is listed as an employment equity opportunity, and remuneration is market-related.

Key Responsibilities

• Deliver excellent customer service by welcoming customers, responding to their needs and providing friendly, professional assistance throughout their shopping experience.
• Act as an ambassador for the Clicks brand by maintaining a positive attitude and demonstrating the company’s values in daily interactions.
• Process customer purchases efficiently and accurately using the point-of-sale (POS) system.
• Scan merchandise correctly and ensure that payments for goods purchased are processed accurately.
• Maintain a high level of accuracy when handling transactions, calculating totals and collecting payments.
• Handle cash safely and responsibly in accordance with store procedures.
• Process applicable Clicks ClubCard rewards correctly to ensure customers receive the relevant benefits.
• Promote the Clicks ClubCard programme and encourage customers to sign up for membership.
• Assist with enrolling new ClubCard members to help the store achieve its participation targets.
• Inform customers about current promotions, special offers, product ranges and relevant store events.
• Help customers understand available offers so they can make informed purchasing decisions and benefit from the store’s promotions.
• Maintain a good understanding of products and merchandise to provide customers with accurate and helpful information.
• Keep up to date with product ranges, promotional activities and new developments relevant to the store.
• Complete merchandising duties according to company requirements and visual merchandising standards.
• Ensure that merchandise displays remain neat, organised and attractive to customers.
• Perform general housekeeping duties to maintain a clean, orderly and welcoming store environment.
• Follow stock management procedures and assist with maintaining organised merchandise displays.
• Share relevant product information with relief staff to help maintain consistent customer service when duties are handed over.
• Take responsibility for personal development and continuously improve product knowledge and customer service skills.
• Follow company policies, instructions and operational procedures when carrying out cashiering and store duties.
• Plan and organise daily responsibilities to ensure that tasks are completed efficiently and within the required timeframes.
• Work collaboratively with colleagues to support store operations and maintain a positive shopping experience.
• Respond professionally to customer queries and routine challenges, using appropriate problem-solving skills.
• Remain focused and productive during busy trading periods while maintaining accuracy and service quality.

Requirements and Skills

• Essential: Grade 12 or Matric certificate.
• Basic mathematical skills for processing transactions, handling payments and performing everyday calculations.
• Understanding of retail or fast-moving consumer goods (FMCG) operations would be beneficial.
• Knowledge of merchandising principles and promotional activities.
• Basic understanding of stock management procedures.
• Knowledge of customer service excellence and the importance of creating a positive customer experience.
• Good planning and organisational skills to manage daily tasks and responsibilities.
• Problem-solving skills and the ability to respond appropriately to routine customer or operational issues.
• Strong customer orientation and a genuine interest in helping people.
• Good verbal communication skills when interacting with customers and colleagues.
• Computer literacy and the ability to work with point-of-sale systems.
• Numeracy skills and attention to detail when scanning products, processing payments and handling cash.
• Ability to build positive working relationships through effective communication and networking.
• Willingness to follow instructions, company policies and established procedures.
• Ability to deliver results while meeting customer expectations and maintaining high service standards.
• Good interpersonal skills and the ability to work effectively with different people.
• Persuasion and influencing skills to promote ClubCard membership and communicate the value of store promotions.
• Planning and organising skills to manage competing priorities in a retail environment.
• Ability to cope with pressure and setbacks while remaining professional and customer-focused.
• Willingness to learn about products, promotions and store procedures.
• A responsible approach to cash handling, merchandising and other assigned duties.
• Commitment to maintaining store standards and contributing to the overall success of the team.

The permanent Shop Assistant / Cashier position at Clicks Sanbel in the Western Cape is an excellent opportunity for a Matric-qualified applicant who wants to develop retail experience and strengthen their customer service, cashiering and merchandising skills. The successful candidate will contribute to efficient store operations, accurate transactions, effective promotion of ClubCard benefits and a welcoming shopping environment. The position offers market-related remuneration and is listed as an employment equity opportunity. Applications close on 27 October 2026, and only applicants who meet the minimum requirements will be contacted. The store is located at 2 Old Paarl Road, Belgravia, Cape Town, 7530.

Apply here