VGP Recruitment, Account Manager

We have a fantastic, full-time, fully remote opportunity for an Account Manager at a UK based agency who work with clients within the recruitment sector. As Account Manager, you’ll be responsible for developing long-term relationships with a portfolio of assigned clients from the recruitment sector. You’ll be consistently delivering projects that hit the brief on deadline and within budget.

We’re ideally looking for someone with experience in a creative agency, who is passionate about branding, design, and social media marketing. You’ll be a proactive and well-organised individual who is full of ideas, innovative and takes a genuine interest in identifying the right solution for each of your clients’ specific problems.

We’re looking for a great communicator – someone who can make a complex problem sound simple. The successful candidate will be diligent with great attention to detail, process-driven, and self-sufficient. Most of all, you’ll be someone with a client-first attitude who genuinely enjoys making them happy!

The agency boasts a high performing, highly engaged and hard-working team spread across the UK, USA, Australia, South Africa and Barbados. If you’re geared up to work remotely, we want to hear from you! Apply today.

Responsibilities

• Ensure high-quality work while navigating scope-creep
• Build and maintain successful client relationships
• Optimise processes, client management and reporting by effectively using Teamwork
• Facilitate and develop AEs namely: Oversee project plans on Teamwork, ensuring briefs are created and closed off on time; and monitor brief creation and management
• Present reports on client hours used vs hours budget
• Quality-check work from different departments for accuracy
• Flag any potential issues with ADs early on and be proactive with suggestions for resolution
• Report to clients weekly on progress and results
• Report key metrics to AD, offering solutions and next steps
• Proactively scope up-sell projects with clients
• Lead morning stand-up and ensure teams are prepared for the day ahead
• Nurture AE and other core delivery team members
• Support AD in creating and implementing new efficient and effective processes
• Manage a dedicated portfolio of clients and maintain monthly recurring revenue, whilst achieving an upsell target of 5% per month
• Constantly improve customer satisfaction scores through the delivery of great projects
• Control time spent on a client to ensure projects are delivered on budget
• Delight clients with impressive, effective, and consistently great work
• Mentor, develop and manage junior team members
• Drive projects according to clients’ goals

Requirements
The successful candidate must have/be:

• Relevant Degree/Diploma
• Minimum 3 years’ experience in an agency environment
• Previous experience: Marketing / Advertising / Branding – ideal
• From a creative background (good eye for design, social etc.), who has worked on brand awareness campaigns
• Managed website projects – is a plus
• Client facing
• Willing/able to manage a small team (1-3 people)
• Strong written and verbal comms (English first language)
• Confident (ability to own/run client meetings)
• Able to work in a fast paced, agile (often demanding) environment
• Experience working on the Creative side of Marketing (Creative/Branding agencies)
• LinkedIn experience
• Project Management experience
• TTL experience – advantageous
• Process driven
• Clear communicator
• Attention to detail
• Solution oriented
• Creative
• Able to manage/develop juniors and wider team
• Strategic thinker
• Calm under pressure
• Commercially minded
• Intelligent and articulate
• Team player
• Accountable
• Curiosity
• Ambitious
• Positive.

Should you not receive a response within 10 days, please consider your application unsuccessful.

Company Description

VGP Recruitment is a specialist recruitment agency in the advertising, marketing, media, creative, digital, PR/communications and publishing industries.

Posted on 31 May 11:56, Closing date 30 Jul

Apply

Michelle Snitcher
[email protected]
+27 21 422 1037

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