VGP Recruitment, Account Manager
| Remuneration: | negotiable cost-to-company |
| Benefits: | Within the cost to company package |
| Location: | Cape Town, Johannesburg, KZN |
| Remote work: | Only remote work |
| Education level: | Diploma |
| Job level: | Mid |
| Type: | Permanent |
| Reference: | #Mich1516 |
| Company: | VGP Recruitment |
We have a fantastic, full-time, fully remote opportunity for an Account Manager at a UK based agency who work with clients within the recruitment sector. As Account Manager, you’ll be responsible for developing long-term relationships with a portfolio of assigned clients from the recruitment sector. You’ll be consistently delivering projects that hit the brief on deadline and within budget.
We’re ideally looking for someone with experience in a creative agency, who is passionate about branding, design, and social media marketing. You’ll be a proactive and well-organised individual who is full of ideas, innovative and takes a genuine interest in identifying the right solution for each of your clients’ specific problems.
We’re looking for a great communicator – someone who can make a complex problem sound simple. The successful candidate will be diligent with great attention to detail, process-driven, and self-sufficient. Most of all, you’ll be someone with a client-first attitude who genuinely enjoys making them happy!
The agency boasts a high performing, highly engaged and hard-working team spread across the UK, USA, Australia, South Africa and Barbados. If you’re geared up to work remotely, we want to hear from you! Apply today.
Responsibilities
- Ensure high-quality work while navigating scope-creep
- Build and maintain successful client relationships
- Optimise processes, client management and reporting by effectively using Teamwork
- Facilitate and develop AEs namely: Oversee project plans on Teamwork, ensuring briefs are created and closed off on time; and monitor brief creation and management
- Present reports on client hours used vs hours budget
- Quality-check work from different departments for accuracy
- Flag any potential issues with ADs early on and be proactive with suggestions for resolution
- Report to clients weekly on progress and results
- Report key metrics to AD, offering solutions and next steps
- Proactively scope up-sell projects with clients
- Lead morning stand-up and ensure teams are prepared for the day ahead
- Nurture AE and other core delivery team members
- Support AD in creating and implementing new efficient and effective processes
- Manage a dedicated portfolio of clients and maintain monthly recurring revenue, whilst achieving an upsell target of 5% per month
- Constantly improve customer satisfaction scores through the delivery of great projects
- Control time spent on a client to ensure projects are delivered on budget
- Delight clients with impressive, effective, and consistently great work
- Mentor, develop and manage junior team members
- Drive projects according to clients’ goals
Requirements
The successful candidate must have/be:
- Relevant Degree/Diploma
- Minimum 3 years’ experience in an agency environment
- Previous experience: Marketing / Advertising / Branding – ideal
- From a creative background (good eye for design, social etc.), who has worked on brand awareness campaigns
- Managed website projects – is a plus
- Client facing
- Willing/able to manage a small team (1-3 people)
- Strong written and verbal comms (English first language)
- Confident (ability to own/run client meetings)
- Able to work in a fast paced, agile (often demanding) environment
- Experience working on the Creative side of Marketing (Creative/Branding agencies)
- LinkedIn experience
- Project Management experience
- TTL experience – advantageous
- Process driven
- Clear communicator
- Attention to detail
- Solution oriented
- Creative
- Able to manage/develop juniors and wider team
- Strategic thinker
- Calm under pressure
- Commercially minded
- Intelligent and articulate
- Team player
- Accountable
- Curiosity
- Ambitious
- Positive.
Should you not receive a response within 10 days, please consider your application unsuccessful.
Company Description
VGP Recruitment is a specialist recruitment agency in the advertising, marketing, media, creative, digital, PR/communications and publishing industries.
Posted on 31 May 11:56, Closing date 30 Jul
Apply
Michelle Snitcher
michelle@vgp.co.za
+27 21 422 1037
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