CAPE TOWN INTERNATIONAL CONVENTION CENTRE:General Manager – Operations and Food and Beverage Opportunity
Job description
The purpose of the role: The general manager: Operations and food and beverage will be responsible for all operational aspects of the CTICC and report directly to the CEO.
The incumbent will be responsible for the generation of approximately R 90 million in revenue and oversee the management of a capital of approximately R 30 million and an operational budget of R 80 million in indirect cost.
Remuneration: Executive Package to be discussed with successful candidate
Key responsibilities will include:
- To manage the operations within the CTICC
- Responsible for the management of all operating departments within the Centre.
- Responsible for a high standard of product and service.
- Monitor operations according to SOP standards.
- Monitor customer satisfaction and take appropriate action on customer complaints.
- Manage assets.
- Be present “front of house” during large functions.
- Conduct on-the-job training and assessment on the basis of organisation requirements and training needs analysis.
- Planning of functions.
- Draws up service level agreements for the finance department.
- Measures the performance of suppliers and contractors contracted by the operations and facilities department.
- To ensure that a high level of customer satisfaction is achieved.
- Management of the food and beverage services operation
- Responsible for a high standard of catering product and service
- Direct involvement in executing F&B services functions.
- Monitor operations according to SOP standards.
- Monitor customer satisfaction and take appropriate action on customer complaints.
- Manage assets.
- Manage workplace diversity.
- Take action in case of staff discipline problems and staff grievances in accordance with CTICC disciplinary and grievances procedures.
- Planning of F&B services functions.
- Attend and prepare weekly management meetings.
- Weekly reporting on functions evaluation reports.
- Direct client contact and involvement.
- To ensure that a high level of customer satisfaction is achieved.
- Income and expenditure management
- Prepare, implement, manage and control agreed budgets.
- Prepare management reports as and when required.
- Monitor performance of concessionaires.
- Full budget responsibility.
- Maximise net profit.
- Manage margins.
- Manage revenue
- Keeping all operating costs within the budgeted parameters.
- To ensure departmental and company objectives are met.
- Procurement management
- Responsible for development and execution of the food and beverage and all operational procurement policy according to the CTICC procurement strategy.
- To ensure that effective procurement policies, procedures and systems are in place and maintained.
- To manage the implementation of and the adherence to the CTICC business plan and budgets 2009 – 2020
- Takes initiatives to participate in CTICC’s endeavours to contribute to eight strategic focus areas of City of Cape Town.
- To ensure that effective procurement policies, procedures and systems are in place and maintained
- Ensure that all budgets and related targets are met.
- Staff management
- Requisition staff as and when required.
- Ensure that staffing levels are correct and to agreed standards.
- Hold regular performance appraisals with all staff, identifying areas of development and training needs.
- Lead, manage and coach staff on-the-job.
- Ensure that on-the-job training and assessment takes place when needed.
- Take action in case of staff discipline problems and staff grievances in accordance with CTICC procedures.
- Support managers in achieving the correct staffing levels and to agreed standards and are not exceeded without prior consultation.
- Manage workplace diversity.
- Take action in case of staff discipline problems and staff grievances in accordance with CTICC disciplinary and grievances procedures.
- To ensure that innovation and growth is achieved within the department.
- Liaise with stakeholders
- Interact with CTICC’s (Foreign) representatives and advisory boards through the attendance of industry conferences, seminars and meetings.
- Customer satisfaction index
- Responsible for entire Operation Division index.
- Lean management (muda)
- To assist with the identification and to steadily eliminate waste at the CTICC.
- Continuous improvement (Kaizen Japanese for “improvement)
- To adopt new activities and eliminating those which are found to add little or no value.
- To increase effectiveness by reducing inefficiencies, frustrations, and waste (rework, time, effort, material, etc.)
Client orientation and customer focus
- Support clear and implementable service delivery improvement programmes.
- Identifies opportunities to exceed the expectations of customers.
- Designs internal work processes to improve customer service.
- Adds value to the organisation by providing exemplary customer service.
- People management and empowerment
- Seeks opportunities to increase personal contribution and level of responsibility.
- Supports and respects the individuality of others and recognises the benefits of diversity of ideas and approaches.
- Delegates and empowers others to increase contribution and level of responsibility.Strategic capability
- Gives direction to team in realising the CTICC’s strategic objectives.
- Impacts positively on team morale, sense of belonging and participation.
- Develops detailed action plans to execute strategic initiatives.Assists in defining performance measures to evaluate the success of strategies.
- Achieves strategic objectives against specified performance measures.
- Translates strategies into action plans.
- Secures cooperation from colleagues and team members.
- Seeks mutual benefit/win-win outcomes for all concerned.
- Supports stakeholders in achieving their goals.
- Inspires staff with own behaviour – “walks the talk”.
- Manages and calculates risks.
- Communicates strategic plan to the organisation.
- Utilises strategic planning methods and tools.
- Change management
- Consults and persuades all the relevant stakeholders of the need for change.
- Inspires and builds commitment within own area for the change by explaining the benefits of change, and the process of implementing the change.
- Coaches colleagues on how to manage change.
- Proactively seeks new opportunities for change.
- Identifies and assists in resolving resistance to change with stakeholders.
- Designs specific projects to enable change that are aligned to the CTICC objectives.
- Service delivery and communication
- Consults internal customers on ways to improve the delivery of services.
- Communicates the benefits of service delivery improvement opportunities to staff.
- Identifies internal process improvement opportunities.
- Demonstrates full knowledge of principles on service delivery innovations.
- Identifies and analyses opportunities where innovative ideas can lead to improved service delivery.
- Creates mechanisms to encourage innovation and creativity within functional area and across the CTICC.
- Implements innovative service delivery options in own department.
- Communication
- Expresses ideas to individuals and groups both in formal and informal settings in an interesting and motivating way.
- Receptive to alternative viewpoints.
- Adapts communication content and style according to the audience including managing body language effectively.
- Delivers messages in a manner that gains support, commitment and agreement.
- Writes well-structured complex documents.
- Communicates controversial sensitive messages tactfully.
- Listens well and is receptive.
- Encourage participation and mutual understanding.
- ISO 9001 Quality
- To adhere to ISO 9001 standards.
- To review practices that cover the CTICC’s practices in fulfilling the customer’s quality requirements and applicable legislative requirements while aiming to enhance customer satisfaction and achieve continual improvement of its performance in pursuit of these objectives.
- ISO 14001 environment
- To contribute to the CTICC environmental management standards by helping to minimize how the CTICC operations negatively affect the environment.
- ISO 18001 health and safety
- To maintain health, hygiene, safety, and security requirements.
- To adhere to the CTICC emergency procedures.
- To contribute in the CTICC’s adherence to ISO 18001 standards.
Kindly submit confidential applications to the Human Resources manager before 31 March 2015 via email, to recruitment@cticc.co.za The CTICC is committed to Employment Equity and particularly welcomes applications from suitably qualified historically disadvantaged individuals (HDI’s)
For more information on the Cape Town International Convention Centre please visit:
Requirements
Qualifications:
- A Bachelor’s Degree or Management Diploma (NQF 7);
- Formal qualification in hospitality will be an added advantage
Experience:
- Minimum 10 years management experience at department head level of which five of those years should be at an executive level.
- Minimum of five years’ experience within the hospitality industry and/or experience at an International Convention Centre.
- Attendance and participation at board level will be an added advantage
- A strong background in managing food and beverage operations will be an advantage
- Must possess exceptional financial acumen and have proven track record of managing capital and operating budgets of no less than R100m and revenue budget of no less than R80m.
Personal Skills/Attributes
The candidate should be target focused and have a high resistance to stress. The candidate should be commercially driven, flexible, an innovative thinker, pragmatic and hands on with attention to detail. The candidate should possess the following skills: conflict management, time management, people management, coaching decision making, negotiating, as well as excellent planning and organisational skills. The candidate should also have the natural ability to inspire others.
Posted on 16 Mar 10:19
Contact details
Cape Town International Convention Centre
+27214105000
recruitment@cticc.co.za
