d6 TECHNOLOGY:Call Centre – Tech Support OPPORTUNITY
D6 Technology is hiring again… this time for a call centre – tech support position. This is a computer and phone based job offering support to end users who are using and installing our suite of desktop and mobile communicators. The job requires a logical approach to problem solving and an eloquent and courteous manner of responding both via email and verbally to these end users. Call centre support or cellular network experience essential. Some technical knowledge and use of support ticketing systems would be beneficial.
Technical knowledge is not critical as there is on site training.
The job is office based at the head office in Stellenbosch. Working hours are weekdays 8am till 5pm.
All applications should include a cover letter and maximum of a two page CV.
Company Description
d6 Technology is a forward thinking company that powers a range of interactive desktop communications. In 2009 d6 rolled out the d6 Communicator. 300 businesses and organisations are already using the Communicator while over 1,200 schools in South Africa have adopted the communicator. They are joined by schools as far afield as Kenya, Dubai, Australia and the UK.
Requirements
• Ability to communicate fluently in both English and Afrikaans.
• Fully computer literate (email, Word, internet, Excel)
• Call centre experience
• Cellular Network experience
Advantageous
• Diploma or tertiary courses an advantage
• Experience with ticketing systems
• Technical support experience
Personal Skills/Attributes
• A logical thinker
• Highly developed communication skills
• Strong administrative skills
• A hard working and conscientious individual who is happy to work as part of a team
Posted on 13 Apr 11:46
Contact details
Jane Paton
d6 Technology
jane@d6technology.com
