Certificate Administrator Opportunity

Remuneration: Negotiable depending on experience
Location: Cape Town, Observatory
Education level: Matric
Job level: Junior
Type: Permanent
Reference: #GSCA


Job description

The main purpose of this position is to manage the administrative aspect of the certificate process for several courses and provide certificate-related student support.

Company description

GetSmarter aims to improve lives through better education by helping working professionals advance their careers. We offer a portfolio of short courses, postgraduate degree programmes, and professional accounting programmes presented in partnership with South Africa’s leading universities.

Key responsibilities

  • Facilitate and manage courses during the certificate process to ensure that students receive certificates within the designated timeline.
  • Assume responsibility for own productivity to ensure maximum efficiency.
  • Communicate with brand partner contacts in a professional manner to arrange logistics and signing of course certificates.
  • Liaise with courier company and the post office to ensure certificates are delivered to students in good order.
  • Respond timeously to student certificate queries to ensure that students are supported and informed.
  • Resolve student complaints and conflicts to improve students’ satisfaction with the product.
  • Process returned and re-issued certificates to ensure that students benefit from a continuous professional service.
  • Schedule and complete necessary tasks relevant to the certificate process within the correct timelines.



  • Matric.
  • Sound computer literacy.
  • Attention to detail.
  • Good organisational skills.
  • Great communication skills.
  • Exceptional administrative skills.
  • Administrative work experience.
  • Strong interpersonal skills.

Job specific competencies

  • Functional expertise.
  • Interpersonal skills.
  • Team work and partnership.
  • Problem-solving and getting results.
  • Self-management.


If you are experiencing any problems with the application process, please email hr@getsmarter.co.za

Start date: As soon as possible

No agencies

If you do not hear anything back within two weeks after applying for this position, please consider your application unsuccessful.

Posted on 23 Jun 16:07

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