Team Leader Sell Side Opportunity

Job description

Do you flourish working in an international environment? Are you skilled in more than one language and have online experience? Are you solution driven no matter what and thrive on challenges? Then DQ&A Media Group is for you!

Based in the Netherlands and with offices around the world, we are looking for energetic, positive individuals to join our South African Team.

Overview:

The team leader sell is responsible for the outcome of the day to day operational objectives.  These objectives are:

• Deliver the best service to our clients at all times.
• Reach and outperform all operational KPI’s.
• Be an effective and efficient team.
• Foster an environment of learning and developing.
• Maintain a positive working environment.

Aim of the position:

The Team Leader Sell Side is responsible for the outcome of the day to day operational objectives. To support all team members and to maintain a high standard of customer service.

Place in the organisation:

• Reports to the head of international Sell Side operations

Service delivery and operations:

• Management and coordination of campaigns and all that this entails (this means booking campaigns, overseeing campaigns, checking campaigns in DFP and ADX)
• Lead various complex projects simultaneously and assist all team members with their tasks and  projects
• Monitors the quality of projects, observes and reports regarding positive points and points of improvement
• Ensure SLA requirements are met by the team and improved upon internally by monitoring internal ticketing system
• Ensure that guidelines set by head of International Sell Side Operations are met on a daily basis by Monitoring of centralised inbox
• Highlight improvement points in daily operations
• Execute tasks assigned by head of International Sell Side (including ad hoc last minutes tasks)
• Provide exceptional service to all clients at all times:
  • Think like the customer and be attentive to the clients’ needs.
  • Seek to obtain first-hand client feedback and use it for improvements in products, services or process.
  • Have a genuine desire to please and satisfy the customer.
  • Display patience, a positive attitude and a calming presence towards clients at all times.
  • Advise clients on best practices and possible solutions.
  • Handling of client issues independently.
• Highlight upselling opportunities to clients and internal sales teams
• Provide assistance and support to international sales teams in conjunction with mananger.
• Supports commercial teams in training (internal and external) and provides product demos and walkthroughs
• Ensures that all work processes and client workflows are followed and revised on a regular basis.
• Ensures that all billing is up to date and correct, and assists with monthly invoicing.
• Provides any ad hoc support to the Head of International Publisher Operations and Director of Operations.
• Back up for absent colleagues and busy times

Team management and leadership:

• Takes care of onboarding and training new team members, and to provide support at all times
• Monitor quality of delivery and raise any concerns with the head of Sell Side.
• Keep the team motivated, focussed and on track.
• Support the development of others through sharing knowledge and skills gained through past experiences.
• Plan, organise and contribute to team meetings ensuring that your experience is shared with the wider team.
• Challenge poor behaviour/performance in others in a positive and constructive manner.
• Identifying problems and collaborate with others to propose solutions in an effort to solve them.
• Work cooperatively with all colleagues for the benefit of the organisation
• Take responsibility for the work completed by yourself and the team ensuring high levels of attention to detail.
• Constantly seeking improvement and creating a climate where others are encouraged to do the same.
• Actively looking for ways to improve service and initiating them or bringing them to the attention of others.
• Approachable and actively seeks to motivate others, promoting positive teamwork by maintaining high levels of energy and optimism.
• Demonstrate drive, determination, enthusiasm and an ability to work effectively as a member and leader of a team.
• Keep abreast of new product features and updates, and shares with team members.

Company Description

DQ&A Media Group is an international digital marketing company, specializing in digital advertising technologies. We employ over 140 performance focused specialists internationally, have the know-how to turn data into actionable insights for publishers, advertisers and agencies around the world. DQ&A Media Group has two main divisions- DQ&A One and Adsimilis, which are focusing on different areas in our business.

Requirements

Knowledge and experience

• MUST have a passion for online marketing
• Tertiary education (diploma or degree)
• Strong computer skills
• At least three years’ experience of direct customer service, campaign management and/or project management in the online market

• Excellent written and verbal communication skills in English (Dutch, Spanish or Italian advantageous) and the ability to work and communicate effectively with cross functional departments
• Excellent knowledge of DFP is essential.
• Excellent knowledge of any other adserver (more than one is advantageous).
• A firm understanding of the Google product stack on the Publisher’s side and how products interlink.
• Familiarity with digital ad servers, Rich Media Vendors and third-party tracking (DFA/Atlas/Adap.TV/Vindico/Sizmek etc)

• Intermediate/Advanced knowledge of HTML and JavaScript
• Intermediate/Advanced Knowledge of CSS and Flash will be a plus
• Passion for Technology: Exceptional troubleshooting and creative problem solving skills to meet high performance demands.

Key competencies and skills set:  

• A successful candidate should display professional and example behaviour at all times. This includes but is not limited to a positive attitude; high reliability; a can do attitude; great organisational skills, highly detail oriented; ability to stay focussed; strong interpersonal skills
• Exceptional time management skills and ability to prioritize high volume of projects simultaneously in a fast paced unpredictable environment and the ability to thrive under pressure.

• Strong problem solving skills and high level of independence
• Stature, gravitas and confidence to gain the credibility and respect from all areas of the organisation
• Ability to Lead by example
• Be flexible in approach to role and task completion and when applicable ‘step in’ or ‘step up’ to other roles/positions that may need support.
• ‘Challenge accepted’ thinking or ways of doing things in a positive and constructive manner.
• Support fellow team leaders/managers to achieve deadlines within and beyond your own area of responsibility.

Personal Skills/Attributes

• Leadership principles

• Cool head
• Warm heart
• Working hands

• Core values

• Think like a customer
• Act as a team
• Be quick and proactive
• Set the standards don’t follow
• Under promise and over deliver

Posted on 06 Jul 16:42      APPLY NOW