Jobs
Showroom Customer Service Assistant: Home Choice
Showroom Customer Service Assistant: Home Choice
Description
HomeChoice is a leading omnichannel retailer, delighting our customers with an innovative range of curated products on personalised terms. Our aim is to provide multiple, convenient and easy retail shopping channels to guarantee that we meet all our customer expectations.
This role will be ideal for a candidate that will be responsible for converting customers visiting the showroom into a sale through tangible product demonstration meeting the sales targets. You will need to ascertain our customer’s immediate need and have clear direction on product pricing and offers as aligned to catalogue to be able to sell features and benefits of each product and category.
Here’s what you can expect to be doing in the role: (key responsibilities/KPA’s)
- Manage the customer journey account opening and order processing
- Facilitate daily administration duties aligned to customer service, vetting, order and query resolution
- Product knowledge and pricing management
- Meet operational efficiencies
- Visual merchandising and housekeeping
- Activation of new accounts
- Adhere to all service level agreements
- Provide an exceptional customer experience
- Adhere to quality standards
Requirements
A little about who you are: (skills and years’ experience)
- Grade 12
- Qualification and accreditation
- Minimum of two years of sales experience within a retail environment
- Excellent telephone and face to face customer etiquette
- Effective communication skills (verbal and written)
- MS Office packages
- Must be available to work shifts, weekends and public holidays
- Clear credit and criminal record
