Call Centre Team Leader Vacancy At Persuade

Location:	Maitland
Job level:	Junior/Mid

An exciting opportunity has come available at Persuade Marketing,
We are looking for a motivated and ambitious team leader to join our company

The position is available immediately. Please do not apply if you need to put in notice

We are a outbound contact centers, no selling required or Telesales – The job is to generate leads

Duties & Responsibilities

• Management of a 8 seater outbound contact center, setting of goals, staff training and motivation.
• All leads provided by the client, which are all WARM leads 
• Implementing new policies and protocols that will improve client experience.
• Developing scripts and standardizing responses to create cohesion and effective communication.
• Dealing with complaints and resolving problems.
• Communicating effectively and professionally between production and the client.
• Maintaining a strong knowledge of company processes – understanding the delivery workflows
• Reporting to management on a weekly basis

You will be required to join the outbound production team in hitting daily, weekly targets if the team is not delivering 

Desired Experience & Qualification

• Matric
• FLUENT IN AFRIKAANS AND ENGLISH
• 3 years call center experience with 2 years management/leadership experience.
• Knowledge of outbound and cold calling 

Package & Remuneration

• R7500-R8500 CTC with incentives (Expected take out is R12500 based on targets of the team being hit)
• Again the position is available immediately, do not apply if you need to tend notice or resignation

The position needs to be filled ASAP.

Apply by email
Miche
[email protected]