CMD Implementation Associate Opportunity

Job description

A leading global brand service agency is currently and urgently looking to fill the role of CMD implementation associate at their Century City offices in Cape Town.

The position involves:

• Implementing one major or up to 3 medium sized Marketing Resource Management (MRM) software solutions, called CMD
• Working closely with the CMD Implementation Manager (TIM) to gain valuable insight to a new client or the expansion of an existing account
• Delivering the company’s technology in a defined process, time frame and to the client’s expectations

The ideal candidate will be highly organised and have analytical propensity.

Principle responsibilities:

Mapping users

• Mapping a new account’s user base to enable a list of template profiles to be created
• Gathering all pre-approved user details for bulk registration
• Identifying the training needs of each template profile
• Mapping and creating approval template profiles, groups and processes

Data management

• Responsible for scoping migrated data, creating meta data frameworks and auditable transition plans
• Manage bulk uploads of data and QC process
• Responsible for building multiple data forms

Branding and rebranding

• Creating an on-brand site across multiple browsers, in accordance with the clients supplied guidelines
• Gathering and briefing all branding to the internal design, product and development teams
• Testing branding in all environments
• Manage the build of splash pages and branded emails

Configuration management

• In conjunction with the cmd Implementation Manager, scope all configuration requirements for new site builds and document
• Responsible for building a new instance of cmd, applying agreed configurations and managing the clients’ approval of agreed configurations
• Responsible for implementing the configuration of any extended services or modules within the company’s MRM solution
• Accountable for delivering reporting examples through SSRS

Documentation support

• Manage the creation and implementation of user guides and eLearning modules
• Create and maintain throughout the Implementation phase, wiki pages, detailing the new or existing client’s requirements
• Responsible for launch communications
• Accountable for handover documentation to Support team

Required skills and experience:

• BTEC or HND qualifications are necessary and/or a Bachelor’s degree in a technology-based degree is preferable
• Experience in an office environment preferable
• Excellent verbal, written and interpersonal communication skills
• Demonstrated ability of customer service

Attributes:

• Organised
• Reliable and Trustworthy
• Analytical
• Communicator
• Diligent

Measures of performance:

• Delivery of Implementation phase on time and where applicable on budget
• On time launch of branding
• RFT performance against data and configuration management, within client tolerances
• Turnaround speed of any client amendments to data management or configurations
• Visibility and clarity of wiki pages and handover packs to Support team

If your qualifications and experience match the job requirements, kindly send your CV to claire@taudata.co.za.

Posted on 06 Jul 09:39      APPLY NOW