Sales Assistant Opportunity at Birkenstock Menlyn

Ares Holdings is seeking a Sales Assistant for Birkenstock Menlyn in Pretoria, Gauteng. This permanent position, posted on 1 September 2025, closes on 15 September 2025. The role focuses on delivering excellent customer service while supporting daily store operations and sales targets.

Role Overview

The Sales Assistant is responsible for providing outstanding customer service, supporting inventory management, assisting with store operations, and maintaining merchandising standards. The position requires a proactive attitude, strong communication skills, and the ability to work flexible shifts.

Key Responsibilities

Customer Service & Sales

• Acknowledge every customer within 30 seconds.
• Deliver excellent customer service following Birkenstock procedures.
• Identify customer needs and demonstrate product benefits.
• Close sales and secure add-on purchases.
• Encourage repeat business by turning customers into loyal Birkenstock fans.
• Monitor daily sales against individual targets.

Inventory Management

• Replenish footwear, apparel, and accessories from the storeroom daily.
• Minimize shrinkage by monitoring the store, acknowledging customers, and following changing room policies.
• Ensure POS system stock entries are accurate.
• Process deliveries, checking quantities, invoices, tagging, pricing, and recording in the POS system.
• Handle customer orders efficiently.

Daily Operations

• Maintain store cleanliness, including dusting, cleaning mirrors, vacuuming, emptying bins, and tidying change rooms.
• Assist the manager with store opening and closing procedures.

Training & Development

• Take responsibility for personal training and learning from assigned buddies.
• Attend quarterly training sessions and complete assessments.
• Receive monthly feedback from the manager and discuss progress in monthly meetings.
• Follow the Birkenstock rookie pack to determine eligibility for promotions.

Merchandising

• Maintain stock presentation according to Birkenstock standards.
• Ensure correct sizes are replenished.
• Assist with changing store windows and mannequins every fortnight.
• Properly store POS materials to prevent damage.

Job Requirements

• Grade 12 or equivalent.
• Minimum six months of customer service experience.
• Birkenstock knowledge is advantageous.
• Ability to work flexible shifts.

Perks & Benefits

• Work for a growing distributor with aspirational brands.
• Comprehensive health benefits.
• Quarterly uniform allowance.
• Staff discount of 50% for you and your family across all group brands.
• Company performance incentive scheme.
• Long-service incentives.
• Holistic employee wellness program.
• Continuous employee engagement initiatives.

Application Process

Interested candidates should apply online via the Birkenstock recruitment portal: Apply Here. Applicants not contacted within two weeks of the closing date should consider their application unsuccessful.

This role is ideal for individuals who are customer-focused, detail-oriented, and eager to grow within a dynamic retail environment.