Front of House Assistant: Intelligent Placement
Front of House Assistant: Intelligent Placement
Description
Our client is looking for a well-presented Front of House for a prestigious Five-Star Boutique Hotel based in Cape Town. Manage and coordinate front desk department to provide efficient, prompt, courteous, trouble free and proactive service to guests: hence maximise rooms revenue and guest satisfaction.
Behavioural Competency
- Previous experience in the hotel industry, preferably Five-Star
- Excellent customer/client services experience
- A stable track record
- Able to work shifts (including weekends and public holidays)
- Able to communicate effectively, both verbally and in writing
- High levels of motivation and enthusiasm
Duties include the following, but not limited to:
- Manage and coordinate guest relations to provide the highest standard of service
- Reporting into the General Manager
- Take complete ownership of the hotel
- Check in and out of guests, book restaurants, tours, transfers, taxis etc.
- Help plan itineraries for guests
- Check that rooms are 100%
- Breakfasts run smoothly and assist
- To report and where possible take action for any guest or client complaint or compliments
- Assist with group arrivals
- Assist with site inspections when required
- Effective communication with all relevant departments or guests with regards to special requests either via email, telephonically or face to face
- Laws, Regulations and Policies
- Security, Health and Safety
Requirements:
- Grade 12 or equivalent
- Exceptional attention to detail
- Clear communication skill – must speak English fluently
- Ability to use, MS Word and Excel skills
- Is fully conversant with the hotel reservation system (Hotelier)
- Able to work shifts, (including weekends and public holidays)
Please send your CV and quote the reference number CPT002164
If you don’t hear from us within three weeks of your application, please consider your application unsuccessful.
