Debt Collector Opportunity at Truworths in Cape Town

Truworths is recruiting a Debt Collector to join its Credit Services team in Cape Town, Western Cape. This permanent position offers an opportunity to work within one of South Africa’s leading fashion retailers while developing skills in credit management, customer communication, and financial negotiations. The role is suited for motivated individuals who can work in a fast paced environment and maintain strong customer service standards while managing payment collections.

Truworths operates in a highly competitive retail industry where innovation, service excellence, and strong financial processes are essential. The company continues to grow by adapting to new retail trends and strengthening customer relationships. The Debt Collector role supports these goals by helping customers manage their accounts while protecting the company’s financial performance.

Strong communication and negotiation abilities are essential for success in this role. Employees in the Credit Services department work directly with customers to resolve outstanding balances while maintaining professional and respectful interactions.

Bold subheading Key Responsibilities

Debt Collectors communicate directly with customers to discuss outstanding account balances and negotiate suitable repayment arrangements. The role requires consistent follow up and accurate record keeping.

Main responsibilities include:

• Informing customers of their total outstanding balance and arrears instalments
• Requesting immediate payments or confirming a promise to pay arrangement
• Confirming the next payment date and verifying salary payment dates
• Ensuring alignment between salary date, payment arrangement, and last payment received
• Explaining the consequences of non payment and the benefits of making timely payments
• Negotiating full settlement amounts or multiple promise to pay agreements
• Offering credit card payment options and explaining the advantages of this payment method
• Promoting debit order payment options to simplify account repayments
• Updating customer account information accurately and applying correct action codes

Bold subheading Minimum Qualifications

Candidates must meet the following requirement:

• Matric certificate or equivalent qualification

This role provides an entry point into credit management within the retail industry while offering exposure to financial processes and customer account management.

Bold subheading Required Skills and Competencies

Successful candidates must demonstrate strong interpersonal and problem solving abilities while maintaining professionalism in a high pressure environment.

Key skills include:

• Computer literacy with Microsoft Excel and Word
• Strong communication skills and multilingual ability is beneficial
• Persistence and assertiveness when negotiating payments
• Strong focus and concentration for extended periods
• Ability to work in a competitive and results driven environment
• Problem solving and negotiation skills
• Punctuality and reliable attendance
• Honesty and strong professional integrity
• Ability to adapt quickly in a fast paced workplace

Bold subheading Personal Attributes for Success

Truworths seeks individuals who show enthusiasm, determination, and a willingness to learn. Employees must demonstrate patience when dealing with customers while remaining focused on achieving payment agreements.

Important attributes include:

• Competitive mindset and desire to succeed
• Willingness to learn new skills and systems
• Ability to remain calm in stressful situations
• Strong work ethic and commitment to results
• Ability to follow company policies and procedures

Bold subheading Why Work at Truworths

Working at Truworths offers the chance to build a career within a respected retail brand known for innovation in the fashion industry. Employees operate in a dynamic environment that encourages professional growth, accountability, and continuous improvement.

The Credit Services department plays a vital role in maintaining the company’s financial stability while assisting customers in managing their accounts responsibly. Employees gain valuable experience in credit management, negotiation, and customer service.

Bold subheading How to Apply

If you meet the requirements and want to work in a professional retail credit environment, you can submit your application through the official Truworths recruitment portal.

Apply here: https://truworths.erecruit.co/candidateapp/Jobs/View/TRU260212-1