Jobs
QUANTUM RECRUITMENT 2667 Complex Manager
Grade 12; Maths/Maths Literacy with a minimum pass rate of 40%
3 Year degree or diploma
4 to 6 years experience in a retail / customer focused environment
Personal Flexibility in terms of working hours (including Sunday, holiday work and night work)
Positions available in Potchefstroom, Bedfordview,Newtown,Forresthill,Pretoria,Centurion, Mooiriver,
To effectively manage operations, staff, infrastructure and service delivery in line with the operational framework of processes, policies, standards and controls to ensure customer satisfaction.
Key performance areas:
Drive adherence to operational framework of processes, policies, standards and controls
Proactively identify operational problems which impact on customer service, determine impact, patterns and trends, identify best fit alternatives, design best practice solutions and anticipate future problems
Drive high performance customer centric culture
Live, represent, manage and coach all staff to abide by the brand standards to ensure site to site consistency
Manage effective SLAs with internal and external stakeholders.
Ensure delivery of all customer focused projects, priorities, milestones and quality standards.
Analyse, interpret and act on the customer service feedback
Regularly liaise with the Area Manager on Operational Plans, processes and performance standards to ensure line of sight on the practices underpinning cross-functional processes
Take ownership and accountability for maintaining quality, standards, service and desired outputs within inter related functional areas of responsibility
Ensure that all maintenance checks are taking place and that the maintenance plan/schedule is updated daily
Ensure that all daily debrief sessions are taking place, and gather relevant information for written reports for review or feedback of work
Execute marketing and sales programmes in line with marketing and sales specifications
Manage control and reduce wastage related to, company assets, materials or equipment and people
Drive effective service delivery to customers to ensure customer delight
Manage the quality and integrity of products
3 Year degree or diploma
4 to 6 years experience in a retail / customer focused environment
Personal Flexibility in terms of working hours (including Sunday, holiday work and night work)
