Shoprite Call Centre Learnerships 2016

The 12-month program contains classroom and workplace components to identify and understand customer needs, delivering a first class inbound and outbound customer service and sales, in order to increase the profitability of the business and remaining committed to treating customers fairly.

Qualifications
Applicants must have passed Grade 12 and must be currently unemployed.
Applicants must have passed Grade 12 and Mathematics / Mathematical Literacy
Applicants must have passed an official second language.
Only SA citizens aged between 18-25 are eligible to apply.
Skills
Computer literacy – MS Office
Communication Skills
Attention to detail
Negotiation Skills
Time Management Skills

Job Objectives
1. OPERATIONAL PRODUCTIVITY

Answer calls and contact customers telephonically
Make outbound calls to acquire customer information
Obtain customer information
Handle all customer inquiries telephonically
Process personal loans applications and documents
Explain the personal loans application process clearly to customers
2. CUSTOMER SERVICE DELIVERY

Identify and understand customer needs to provide high quality service
Manage and resolve customer service complaints
Provide customers with accurate information on products and services to ensure consistency
Update existing customer information on the data base
Follow up customer calls where necessary
Investigate, resolve and process high volumes customer enquiries to deliver quality customer service
Escalate queries or complaints to appropriate channels to ensure effective resolution
Competencies
Essential

Relating and networking
Persuading and influencing
Presenting and communicating Information
Delivering results and meeting customer expectations
Following instructions and procedures
Adapting and responding to change
Desirable

Working with people
Coping with pressures and setbacks
Adhering to principles and values

APPLY NOW
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