Call Centre Agent — Inbound: Massive Recruitment
Call Centre Agent — Inbound: Massive Recruitment
Description
Well-spoken, highly service and task-focused Inbound Call Centre Consultants required.
Should you be interested in this role, please apply by submitting your CV and supporting documents to faxmail 086 661 6480. Please note that there are no costs involved to the candidate in the recruitment process. We do not charge candidates any fees to apply.
Requirements
Specific Skills/Qualifications:
- Matric Certificate
- Two+ years’ relevant customer call centre experience in a fast-paced, customer-facing environment
- Ability to accept ownership for effectively solving customer issues, complaints and inquiries
- High ability to keep customer satisfaction at the core of every decision
- Ability to quickly and professionally answer/manage amounts of inbound and outbound calls in a timely manner
- Ability to enter and update new customer details in the customer relationship management system according to company procedures and administrative guidelines
- Ability to assist in identifying customer needs, clarify information, research every issue and providing solutions
- A quick learner with the ability to grasp new concepts easily
