PA/Customer Service Support/Accounts Support

Job description

PA/customer support duties and responsibilities

• Monitor and ensure that the reception area is kept tidy and projects a business-like image.
• Greet and welcome visitors to the offices between ensuring they sign in the visitor’s book and covid-19 register and informing the relevant member of staff of their arrival.
• Prepare meeting and conference rooms and assist in arrangements for catering provisions
• Answer calls, and resolve enquiries and queries in a professional manner
• Take and direct calls and emails
• Liaise with other departments to ensure the smooth running of the office and its environment
• Take accurate and comprehensive notes at meetings
• Run errands as requested
• Draft correspondence such as emails and letters
• Coordinate and schedule meetings and manage calendars of the Company (Help with daily time management)
• Provide general secretarial duties to Directors and other departments when required within the business including filing, archiving, typing, photocopying, scanning
• Maintain absolute confidentiality regarding sensitive personnel, financial and commercial
• Undertake any other duties that are within the scope, spirit and/or purpose of the job, the title of the post and its remuneration as requested by the Company
• Customer Service Support
• Receive, process and verify the accuracy of orders from clients 
• Handle customer queries
• Provide product and services information to clients
• Maintain client lists 
• Process requests for quotations received via all available means
• Forward customer orders to relevant department
• Assist with walk in clients
• Manage the progress of client orders internally until dispatch
• Customer follow ups (courtesy calls/ deliveries/leads)
• Quality control of orders before dispatch

Accounts support/bookkeeper duties and responsibilities

• Record day to day financial transactions and complete the posting process, i.e, general ledgers, supplier ledgers, debtor ledgers
• Bring the books to the trial balance stage
• Perform partial checks of the posting process
• Enter data, maintain records and create reports as needed from time to time
• Debtors maintenance and debt collecting
• Processing of customer quotes and invoices
• Filing

Requirements

• Proven bookkeeping experience
• Solid understanding of basic bookkeeping and accounting payable/receivable principles
• Proven ability to calculate, post and manage accounting figures and financial records
• Data entry skills along with a knack for numbers
• Hands-on experience with spreadsheets and accounting software
• Proficiency in English and in MS Office
• Customer service orientation and negotiation skills
• High degree of accuracy and attention to detail
• Minimum two years experience
• Formal qualification in bookkeeping/accounting
• Driver’s licence 

Qualifications, knowledge and experience 

• Excellent computer skills including MS Excel, and excellent knowledge of Microsoft Office software
• Experience of employment within an administrative and/or accounts role
• Excellent verbal and written communication skills
• Confident, sociable, and a team player
• Ability to demonstrate excellent organisation skills, being able to prioritise work and meet deadlines
• To be able to work independently and without supervision
• To work well as part of a team and able to build and maintain relationships with colleagues as well as clients
• Maintain absolute confidentiality regarding sensitive personnel, financial and commercial information
• Ability to exercise initiative when handling problems and queries, and knowing when to refer them to another colleague
• A flexible approach to tasks
• Experience in a customer service capacity an added advantage
• Basic Accounting knowledge
• Understanding accounting best practices
• Data entry skills
• High attention to detail
• Produce work with a high level of accuracy
• Professionalism and organization skills
• Pastel experience an added advantage

Note: The duties described above reflect the present requirements of the post. As duties and responsibilities change and develop, the job description will be reviewed and may be subject to amendment in consultation with the post holder

Posted on 25 May 15:57, Closing date 24 Jun

Apply

Rehana
[email protected]
066 294 2940

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