It Internship Opportunity At Clicks Group
Clicks Group is hiring an IT Internship candidate for its Cape Town operations. This fixed-term internship is designed for IT diploma graduates who want practical experience in technical support, troubleshooting and IT operations. The role focuses on supporting computer systems, assisting users and learning core IT support functions in a professional retail environment. You will work closely with experienced IT technicians while building hands-on technical and customer service skills. This opportunity is ideal for motivated graduates who are eager to start a career in information technology and technical support.
Job Overview And Responsibilities
• Assist with troubleshooting desktop and laptop hardware and software issues
• Support installation and configuration of computers and peripherals
• Help with software updates, system patching and maintenance tasks
• Shadow senior IT technicians during diagnostics and support processes
• Provide first-line technical support to users in person, remotely or telephonically
• Document recurring technical issues and update the IT knowledge base
• Assist with maintaining hardware and software asset registers
• Ensure compliance with IT security procedures and safety standards
• Support day-to-day IT helpdesk activities
• Learn system setup and technical support procedures
• Assist users with resolving basic technical problems
• Support efficient IT operations within the organisation
Requirements And Skills
• Completed 3-year Diploma in Information Technology or similar qualification
• South African citizen
• Between 18 and 27 years old
• Basic understanding of computer hardware and operating systems
• Strong interest in IT support and technical troubleshooting
• Good verbal and written communication skills
• Ability to work well in a team environment
• Willingness to learn and follow instructions
• Strong problem-solving mindset
• Good time management and organisational skills
• Ability to explain technical concepts in simple terms
• Enthusiasm for technology and continuous improvement
• Customer-focused attitude and professional communication skills
Learning Opportunities
• Exposure to Microsoft Windows operating systems
• Hands-on experience with Microsoft Office 365 and Active Directory
• Introduction to networking fundamentals
• Training on Microsoft SCCM and Intune systems
• Experience in software deployment and patch management
• Development of IT customer service skills
• Mentorship from experienced IT professionals
• Practical exposure to enterprise IT support operations
This IT Internship at Clicks Group offers valuable industry exposure for graduates looking to build a career in information technology. You will develop practical troubleshooting, system support and customer service experience while working in a professional and fast-paced environment. The programme provides a strong foundation for future opportunities in IT support, systems administration and technical operations.
Apply For IT Internship At Clicks Group
