Help Desk / Onsite Training / Software Support Opportunity at Clicks Group KwaZulu-Natal

Clicks Group is inviting applications from suitably qualified and customer-focused individuals to join its LEAP team in KwaZulu-Natal as a Help Desk / Onsite Training / Software Support professional. This permanent opportunity is ideal for someone with an interest in information technology, software applications and pharmacy operations who enjoys solving technical problems and helping users work more effectively. The successful candidate will play an important role in keeping pharmacy systems running smoothly by providing responsive helpdesk support, investigating software issues and assisting users with application-related queries.

The position focuses on supporting applications and systems within the LEAP portfolio, including dispensary and front shop applications used by Clicks and Unicare stores in South Africa, as well as independent pharmacies in South Africa and neighbouring countries. The role combines technical troubleshooting, software quality assurance, application configuration and end-user training. The successful applicant will work with customers, software specialists, developers and vendors to investigate problems, resolve queries and help ensure that applications meet the operational needs of pharmacy users.

The Clicks Group Help Desk and Software Support vacancy in KwaZulu-Natal is suited to a dependable individual who can learn new technologies, communicate professionally with users at different levels and manage support requests within tight deadlines. A degree or diploma in Information Technology, a qualification in healthcare, or relevant experience is required. Knowledge of pharmacy operations and healthcare IT applications is important, while previous experience with LEAP, IT application support or a Post Basic Pharmacist Assistant qualification would be advantageous. The remuneration is market-related, and the position is listed as an employment equity opportunity. Applications close on 28 October 2026.

Key Responsibilities

• Provide helpdesk and technical support for applications and systems within the LEAP portfolio.
• Receive, log, track and follow up on support queries raised by users to ensure that issues are managed efficiently.
• Investigate application-related problems and help identify appropriate solutions to minimise disruption to pharmacy operations.
• Support dispensary and front shop applications used by Clicks and Unicare stores, as well as independent pharmacies in South Africa and neighbouring countries.
• Identify, debug and report software issues through manual and automated processing where applicable, helping prevent defects from reaching end users.
• Assist with software quality assurance by checking whether applications operate according to the required functionality, performance and security standards.
• Ensure applications are configured correctly to accommodate the different setup rules and requirements of the relevant pharmacy environments.
• Work with customers, software specialists, developers and vendors to investigate and resolve technical issues.
• Conduct investigations into escalated user queries to identify potential software bugs, application shortcomings or configuration problems.
• Document issues, findings and relevant information to support troubleshooting and future resolution of similar problems.
• Assist with documenting application processes, configuration requirements and system setup procedures.
• Identify opportunities to improve the functionality, reliability and usability of applications within the LEAP portfolio.
• Provide onsite technical support and user assistance where required to help resolve application and system issues.
• Train end users on how to use LEAP applications correctly and effectively.
• Explain application features, processes and procedures to users in a clear and practical manner.
• Help users understand the correct steps to follow when working with supported pharmacy applications.
• Maintain professional and consistent communication with users throughout the support process.
• Prioritise support requests and manage assigned tasks effectively to meet deadlines and customer expectations.
• Analyse information and investigate reported problems to determine the likely cause and appropriate next steps.
• Share technical knowledge, skills and best practices with team members to support continuous learning and improve the effectiveness of the support team.
• Contribute to the ongoing development of support procedures and application knowledge.
• Keep up to date with relevant technologies and application developments to improve the quality of technical assistance provided.
• Work with minimal supervision when required while maintaining accountability for assigned support tasks.
• Help ensure that pharmacy users receive reliable, timely and professional support that enables their daily operations to continue smoothly.

Requirements and Skills

• A degree or diploma in Information Technology, a qualification in healthcare, or relevant experience.
• Experience or knowledge of pharmacy operations.
• Knowledge of healthcare IT applications.
• Dependable, responsible and able to take initiative when addressing user issues.
• Ability to liaise professionally with users at different organisational levels.
• Customer-focused approach and a consistent, professional, solutions-oriented attitude.
• Ability to learn new technologies, applications and technical procedures.
• Ability to work with minimal supervision and meet tight deadlines.
• Strong analytical skills and the ability to analyse and interpret data when investigating software problems.
• Research and learning skills, including the ability to identify information needed to resolve technical issues.
• Planning and organisational skills to manage support requests, investigations and competing priorities.
• Good verbal and written communication skills.
• Strong interpersonal skills and the ability to work effectively with customers and colleagues.
• Ability to investigate, document and communicate software issues accurately.
• Understanding of software quality assurance and the importance of identifying defects before they affect users.
• Ability to follow application configuration procedures and maintain accurate technical documentation.
• Willingness to collaborate with software specialists, developers, vendors and other relevant stakeholders.
• Ability to explain technical information in a way that users can understand.
• Commitment to delivering results and meeting customer expectations.
• Ability to work well with others and share knowledge to support the development of the team.

The following would be advantageous:

• A Post Basic Pharmacist Assistant qualification.
• Previous working experience with the LEAP application.
• Knowledge of pharmacy processes and procedures.
• Experience providing IT application support.
• Familiarity with the operational requirements of dispensary and front shop pharmacy systems.

The permanent Help Desk / Onsite Training / Software Support position at Clicks Group in KwaZulu-Natal offers an opportunity to combine technical problem-solving with customer support and training in a pharmacy technology environment. The successful candidate will help users resolve application issues, improve software reliability, maintain appropriate system configurations and use LEAP applications effectively in their daily work. Applicants with relevant IT or healthcare qualifications, pharmacy operations knowledge and strong customer service skills are encouraged to apply. The position offers market-related remuneration and is listed as an employment equity opportunity. Applications must be submitted through the official Clicks Group careers website by 28 October 2026.

Apply here