Beauty Advisor Opportunity at Clicks Group The Colosseum, Cape Town

Clicks Group is inviting applications for a permanent Beauty Advisor position at Clicks The Colosseum in Cape Town. This opportunity is suited to a confident and customer-focused individual who has a genuine passion for beauty and skincare products and enjoys helping people find products that meet their needs. Reporting to the Store Manager, the Beauty Advisor will support the entire beauty department by providing professional product advice, driving sales and maintaining high merchandising and housekeeping standards. The role combines customer service, sales, product knowledge, stock management and promotional activities in a busy retail environment. Applications for the Beauty Advisor position close on 29 September 2026.

The main purpose of the Beauty Advisor role is to deliver service excellence by providing knowledgeable advice on beauty and skincare products while promoting merchandise and building long-term customer loyalty. The successful candidate will engage directly with customers, answer product-related questions and recommend suitable products and services. Strong product knowledge will be important because customers may rely on the Beauty Advisor for guidance when choosing skincare, beauty and related products. The position also has a strong sales focus, requiring the employee to promote products, identify opportunities for cross-selling and up-selling and work towards monthly targets. Candidates should therefore be comfortable combining professional advice with a commercial understanding of retail sales.

Key Responsibilities

• Consult with customers, answer product-related questions and recommend suitable beauty and skincare products and services.
• Provide professional and knowledgeable advice based on customers’ needs and preferences.
• Drive and maximise sales within the beauty department through effective promotion, cross-selling and up-selling.
• Work towards achieving monthly sales targets consistently.
• Monitor sales performance and regularly evaluate how individual products are performing.
• Provide suggestions that can contribute to improved product offerings and increased sales.
• Maintain up-to-date knowledge of beauty products, product ranges, current trends, promotions and events.
• Provide customers with accurate and relevant information about beauty and skincare products.
• Execute operational activities within the beauty department efficiently.
• Support effective stock management and help minimise shrinkage.
• Maintain a high standard of housekeeping and administration within the beauty department.
• Ensure that in-store visual merchandising and presentation standards are consistently maintained.
• Ensure promotional displays and relevant merchandising standards are implemented correctly.
• Deliver superior customer service by acting as a professional Clicks brand ambassador.
• Remain visible, approachable and friendly when assisting customers.
• Promote the Clicks ClubCard and assist with enrolling new ClubCard members.
• Support ClubCard participation targets through proactive customer engagement.
• Promote private-label and exclusive products to increase profitability and strengthen customer loyalty.
• Support the Clicks vision of becoming the customer’s first-choice health and beauty retailer by living and driving company values.
• Contribute positively to the overall performance and presentation of the beauty department.

Requirements and Skills

• Grade 12 is an essential qualification.
• A relevant beauty or skincare qualification will be advantageous.
• Experience in a beauty, skincare, retail, FMCG, sales or marketing environment will be advantageous.
• Candidates should understand and be able to apply basic selling principles.
• Knowledge of retail or FMCG operations is beneficial.
• An understanding of merchandising and promotions principles is advantageous.
• Knowledge of stock management procedures is important.
• Knowledge of customer service excellence is required.
• Strong knowledge of beauty and skincare products is highly relevant to the role.
• Candidates should be results and target driven.
• Strong customer orientation is essential.
• Good communication skills are required.
• Strong interpersonal skills are important when engaging with customers and colleagues.
• Applicants should be confident and engaging when communicating with customers.
• Persuading and influencing skills are important for product recommendations, cross-selling and up-selling.
• Relating and networking skills are valuable for building customer relationships and loyalty.
• The ability to deliver results and meet customer expectations is required.
• Commercial thinking will be advantageous when evaluating product performance and sales opportunities.
• Candidates must be able to follow instructions and procedures consistently.
• The ability to work effectively with people is important.
• Planning and organising skills are required for managing daily beauty department responsibilities.
• The ability to cope with pressures and setbacks will be beneficial in a busy retail environment.

The Beauty Advisor opportunity at Clicks The Colosseum offers a chance to build a permanent career in beauty retail while developing expertise in customer service, skincare and beauty products, sales, merchandising and stock management. The successful candidate will need to combine confident customer engagement with strong product knowledge and a results-focused approach, while Clicks is committed to the principles of Employment Equity and notes that only applicants who meet the minimum requirements will be contacted. Candidates who are passionate about beauty, enjoy helping customers and are comfortable working towards sales targets should carefully review the requirements and submit their applications before 29 September 2026.

Apply here