Frontshop Assistant Opportunity at Dis-Chem Medi Hobart Grove

Dis-Chem Pharmacies Limited is inviting applications for a permanent Frontshop Assistant position at its Medi Hobart Grove store in Johannesburg, Gauteng. This entry-level retail opportunity is suited to a customer-focused individual who has an interest in retail sales, merchandising and store operations. The successful candidate will help maintain high merchandising standards, ensure that shelves are properly stocked and presented, assist customers with product enquiries and process purchases efficiently at the point of sale. The role involves a combination of customer service, stock control, cash handling, housekeeping and general retail administration. The Frontshop Assistant will be responsible for ensuring that merchandise is correctly displayed, product prices and labels are accurate and stock is rotated regularly to prevent expired or damaged products from reaching customers. The position also requires the successful applicant to follow Dis-Chem’s policies and standard operating procedures, maintain accurate cash transactions and report stock discrepancies, customer complaints and operational concerns to management. Candidates should have a Grade 12 certificate and between zero and six months of retail work experience. Previous retail experience of at least one year and a qualification in Retail Business Management will be advantageous. Applicants must be South African citizens, have a clear criminal record and credit rating and be available to work retail hours. A valid driver’s licence and reliable transport are also required. Individuals who enjoy working with people, have good numerical abilities and can contribute to a professional retail environment are encouraged to apply before the closing date.

Key Responsibilities

• Merchandising and product presentation: Ensure that all product ranges are available on shelves and displayed neatly according to Dis-Chem merchandising standards.
• Shelf replenishment: Restock merchandise and supplies whenever necessary to maintain product availability and support maximum sales.
• Product expiry management: Monitor stock on shelves to ensure that products have not reached their sell-by dates and remove expired merchandise according to company procedures.
• Stock rotation: Rotate merchandise regularly to maintain proper stock control and ensure older stock is sold before newer stock.
• Customer stock enquiries: Follow up on customer out-of-stock enquiries using the customer service out-of-stock list and ensure that queries receive timely attention.
• Stock receiving and storage: Ensure that delivered merchandise and stock collected from the storeroom are stored and packed in their correct designated areas.
• Pricing and labelling: Check that product displays, labels and prices are accurate and report any pricing discrepancies to management.
• Storeroom organisation: Maintain a clean, organised and tidy storeroom to support efficient stock management and easy access to merchandise.
• Product knowledge: Keep up to date with new products and merchandise information to provide customers with accurate assistance and relevant product guidance.
• Back shopping: Assist with back shopping when required to ensure that returned or misplaced merchandise is correctly handled and returned to the appropriate shelves.
• Merchandise handling: Handle all stock carefully to minimise breakages, damage, losses and unnecessary product wastage.
• Point-of-sale transactions: Process customer purchases by receiving, verifying and handling payments through cash, bank cards, vouchers, coupons and other approved payment methods.
• Customer returns and exchanges: Assist with merchandise exchanges and customer returns when authorised by the Frontshop Leader.
• Loyalty programme administration: Process customer loyalty cards, including cards associated with accelerated loyalty partners, according to company procedures.
• Cash management: Place cash into the drop safe in accordance with Dis-Chem’s standard operating procedures.
• Till authorisations: Ensure that all line voids and price adjustments receive the necessary approval and signatures from a Frontshop Leader and/or Retail Store Assistant.
• Cash accuracy: Maintain accurate cash flow and ensure that all transactions are processed and accounted for correctly.
• Stock control: Follow Dis-Chem stock control procedures and assist with maintaining accurate stock records.
• Low stock reporting: Report low stock levels, unavailable merchandise, damaged products and expired stock to management promptly.
• Stocktaking assistance: Assist with counting stock files and participating in general stocktaking activities when required.
• Damaged and expired merchandise: Identify and immediately report damaged or expired products to management for appropriate action.
• Loading and off-loading: Assist with loading and off-loading merchandise when required to support the movement of stock within the store.
• Packaging disposal: Flatten cardboard boxes after unpacking stock and move them to the designated disposal or storage area.
• Customer service: Establish professional relationships with customers by providing friendly, helpful and courteous assistance at all times.
• Customer complaints and compliments: Report customer feedback, compliments and complaints to management to support service improvements.
• Sales performance: Work towards the company’s customer turnover-per-hour benchmark while maintaining service quality and efficient transaction processing.
• Team support and training: Assist with training new and existing team members to help maintain consistent retail service and operational standards.
• Outgoing stock control: Ensure that all outgoing merchandise, items and scripts are scanned and paid for before leaving the store.
• Daily takings management: Keep daily takings, including cash, cheques, vouchers, card slips, line voids and incomplete dockets, securely inside the till drawer until they are transferred to the drop safe.
• Security awareness: Identify and report suspicious or inappropriate behaviour involving employees or customers to management.
• Housekeeping: Maintain cleanliness and organisation throughout the store in accordance with Dis-Chem housekeeping standards.
• Policy compliance: Follow all Dis-Chem company policies, procedures and standard operating requirements when performing daily duties.
• Health and safety: Comply with workplace health and safety rules and regulations to maintain a safe environment for customers and employees.
• Uniform and appearance: Maintain a professional appearance and comply with Dis-Chem’s uniform and personal appearance policy.

Requirements and Qualifications

• Matric Certificate: A Grade 12 certificate or Senior Certificate is essential.
• Retail work experience: Applicants must have between zero and six months of retail work experience.
• Previous retail experience: At least one year of retail experience will be advantageous.
• Retail Business Management qualification: A certificate in Retail Business Management will be an added advantage.
• Retail operations knowledge: An understanding of retail operations and administrative processes is essential.
• Customer service skills: The ability to assist customers professionally, respond to enquiries promptly and provide helpful service.
• Problem-solving abilities: The ability to identify potential problems, find practical solutions and understand when issues should be escalated to management.
• Numerical skills: A sound understanding of basic arithmetic, including addition, subtraction, multiplication and division, is required for handling transactions and stock-related duties.
• Communication skills: The ability to communicate information, ideas and facts clearly and professionally through verbal communication.
• Customer query management: The ability to understand customer questions and provide appropriate assistance within a reasonable timeframe.
• Procedural compliance: The ability to recognise the importance of workplace procedures and consistently follow relevant company policies and instructions.
• Accountability: Candidates must take personal responsibility for the quality and timely completion of their work with minimal supervision.
• Computer literacy: Basic computer skills, including Microsoft Word, Excel and Outlook, will be advantageous.
• SAP knowledge: Previous exposure to SAP systems will be an added advantage.
• Attention to detail: The ability to check product prices, labels, stock quantities and cash transactions accurately.
• Teamwork: The ability to work cooperatively with colleagues and support the smooth operation of the retail store.

Special Conditions of Employment

• Working hours: Applicants must be available and willing to work retail hours, which may include weekends and public holidays according to operational requirements.
• Citizenship: Applicants must be South African citizens.
• Criminal record checks: Candidates must have no criminal record and will be subject to MIE screening.
• Credit rating: Applicants must have a clear credit rating as part of the employment screening requirements.
• Driver’s licence: A valid driver’s licence is required.
• Reliable transport: Candidates must have their own reliable transport.
• Background verification: Successful applicants will be required to meet the company’s applicable verification and screening requirements.

Salary and Benefits

• Remuneration: The successful candidate will receive a market-related salary.

Application and Selection Process

Interested and suitably qualified candidates should submit their applications online through the official Dis-Chem recruitment platform.

Only successful applicants will be contacted. If you have not received communication within two weeks after the closing date, you should consider your application unsuccessful.

The permanent Frontshop Assistant position at Dis-Chem Medi Hobart Grove offers an opportunity for an entry-level candidate to develop retail experience within an established pharmacy and retail environment. The successful applicant will contribute to customer satisfaction, product availability, accurate cash handling and effective stock management while ensuring that the store maintains Dis-Chem’s merchandising, housekeeping and operational standards. Candidates with a Grade 12 qualification, an interest in retail sales and the ability to deliver professional customer service are encouraged to apply. If you meet the essential requirements, have reliable transport and are prepared to work retail hours, submit your application before 4 November 2026.

Apply here