Frontshop Assistant Opportunity at Dis-Chem Pharmacies Limited Rustenburg

Dis-Chem Pharmacies Limited is inviting motivated and customer-focused candidates to apply for the Frontshop Assistant position at its President Boulevard store in Rustenburg, North West. This is a permanent entry-level retail opportunity suited to candidates who have completed Grade 12 and are interested in building practical experience in a busy pharmacy retail environment. The Frontshop Assistant will play an important role in maintaining merchandising standards, supporting customers and ensuring efficient point-of-sale service in line with Dis-Chem policies and procedures.

The role is ideal for an individual who is organised, reliable and comfortable working directly with customers while handling stock, payments and general store responsibilities. The successful candidate will contribute to keeping merchandise well presented, shelves fully stocked and the frontshop environment clean and orderly. Applicants should also be prepared to work retail hours and follow established operational, health and safety and customer service standards. The position was posted on 2 September 2026 and applications close on 10 September 2026.

Key Responsibilities

• Ensure that full product ranges are available on shelves and neatly presented at all times.
• Check stock on shelves regularly to ensure products have not reached their sell-by dates.
• Restock merchandise when required to support product availability and maximise sales.
• Follow up on customer out-of-stock queries using the customer service out-of-stock list.
• Ensure customer stock queries are handled accurately and in a timely manner.
• Correctly store and pack delivered stock and merchandise pulled from the storeroom.
• Ensure merchandise displays, labels and pricing are accurate and correctly positioned.
• Report all price discrepancies to the relevant management.
• Maintain the storeroom in a neat, organised and tidy condition.
• Keep up to date with new products and product information to assist customers effectively.
• Assist with the restocking of merchandise and supplies when necessary.
• Assist with back shopping when required.
• Handle all merchandise carefully to minimise losses and prevent unnecessary damage.
• Process customer purchases accurately and efficiently at the point of sale.
• Receive, verify and process cash, card, voucher, coupon and other approved forms of payment.
• Exchange merchandise and accept returned goods when authorised by the Frontshop Leader.
• Process customer loyalty cards, including those linked to accelerated partners.
• Place cash in the drop safe in accordance with prescribed standard operating procedures.
• Ensure line voids and price changes are properly approved and signed by the Frontshop Leader and/or Retail Store Assistant.
• Maintain accurate cash flow and ensure all transactions are handled correctly.
• Facilitate regular stock rotation in accordance with Dis-Chem stock control procedures.
• Report low stock levels, out-of-stock products, damaged merchandise and expired stock to management.
• Assist with stock file counts and general stocktaking activities.
• Identify damaged and expired merchandise and report it to management immediately.
• Assist with loading and off-loading stock when necessary.
• Flatten boxes after unpacking stock and dispose of them in the designated area.
• Establish professional relationships with customers and provide friendly, helpful and courteous assistance.
• Provide customers with appropriate product assistance and advice within the scope of the role.
• Report customer compliments and complaints to management.
• Work towards the customer turnover-per-hour rate in line with the company benchmark.
• Assist with the training and development of new and existing team members when required.
• Ensure outgoing stock, items and scripts are correctly scanned and paid for.
• Keep daily takings, including cash, cheques, vouchers, card slips, line voids and incomplete dockets, securely in the till drawer until they are transferred to the drop safe.
• Report suspicious or inappropriate behaviour involving staff or customers to management.
• Maintain housekeeping standards in accordance with Dis-Chem requirements.
• Follow all Dis-Chem policies, procedures and standard operating procedures.
• Comply with all applicable health and safety rules and regulations.
• Maintain the required Dis-Chem uniform and personal appearance standards.

Requirements and Skills

• Grade 12, Matric or Senior Certificate is essential.
• Candidates with 0 to 6 months of retail work experience are eligible to apply.
• One year of retail work experience will be advantageous.
• A certification in Retail Business Management will be advantageous.
• Knowledge of retail operations and administration is required.
• Candidates should be able to identify potential problems, find suitable solutions and understand when an issue needs to be escalated.
• Basic arithmetic skills, including addition, subtraction, multiplication and division, are essential.
• Good verbal communication skills are required to convey information, ideas and facts clearly.
• Candidates must be able to respond to customer questions and requests in a timely manner.
• The ability to recognise the importance of procedures and consistently follow established processes is essential.
• Candidates should take personal responsibility for the quality and timeliness of their work.
• The ability to achieve results with limited supervision is important.
• Basic computer skills in Microsoft Word, Excel and Outlook will be advantageous.
• Numerical skills will be advantageous.
• Knowledge of SAP will be advantageous.
• Applicants must be South African citizens.
• Candidates must be able to work retail hours, including according to the operational requirements of the store.
• Applicants must be willing to undergo an MIE background screening process.
• A clear criminal record is required.
• A clear credit rating is required.
• A valid driver’s licence and own reliable transport are required.

This Frontshop Assistant opportunity at Dis-Chem President Boulevard in Rustenburg provides an accessible entry point into the retail sector for candidates who meet the minimum Grade 12 requirement. The position combines customer service, merchandising, stock control, cash handling and store administration, allowing the successful candidate to develop a broad range of practical retail skills. Working in a pharmacy retail environment also requires strong attention to detail, professionalism and consistent adherence to company procedures.

Applicants should carefully review the requirements before applying, particularly the conditions relating to South African citizenship, retail working hours, background screening, criminal record and credit rating. A driver’s licence and reliable personal transport are also listed as requirements for the position. Candidates with previous retail experience, Retail Business Management certification or basic computer and SAP knowledge may have an advantage during the selection process.

Dis-Chem Pharmacies is looking for someone who can provide friendly and efficient customer service while maintaining high standards of stock presentation, cash handling, housekeeping and operational compliance. The successful Frontshop Assistant will need to work well with customers and colleagues, follow procedures accurately and take responsibility for completing daily duties on time. This permanent Rustenburg opportunity is therefore well suited to a dependable and customer-oriented individual seeking to establish or grow a career in retail.

The closing date for applications is 10 September 2026. Dis-Chem has stated that only successful applicants will be contacted and that candidates who have not been contacted within two weeks after the closing date should consider their applications unsuccessful. Interested candidates should submit their applications before the deadline to be considered for the Frontshop Assistant position at President Boulevard in Rustenburg.

Apply here